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Credit & Collection Specialist

1 month ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

We are looking for an experienced and engaged Customer Accounts Receivables and Collection Specialist to join our dynamic Accounts Receivables team to collect customer overdue invoices and payments, resolve customer queries, and support the business with respect to customer invoicing and payment questions.

The role requires a very dynamic professional with the ability to balance between maintaining trustful relationships and guaranteeing timely payments.

You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. In line with division objectives, policies and procedures and under supervision of more senior specialist, you will perform credit and collection management tasks for a determined portfolio of customers, in order to achieve optimal management of account receivables, bad debts and customer satisfaction

What to expect:
- Supervise assigned accounts to identify unresolved debts on a daily basis- Identify outstanding account receivables and Follow-up with clients on overdue accounts.- Investigate historical data for debts and bills- Contact clients and discuss their overdue payments- Take actions in order to encourage timely payments and Develop effective re-payment plans.- Oversee all monthly payments and refunds.- Resolve billing issues and customer credit issues-
- Suggest, Prepare and Supervise credit extension to accommodate with complex cases.- Research and implement effective collection techniques.- Perform all administrative duties related to ensuring office efficiency.- Update account status records.- Respond to client account queries in a timely and professional manner.- Prepare and present reports on collection activities and progress.- Identify opportunities for improvement to processes, procedures or tools.

What will make you successful:
- Degree holder, preferably in finance/accounting/Business Administration- At least 2-3 years of professional experience within an international environment, in direct relation with credit and collection management duties, of which 1 year within a SWIFT department that has customer interaction and exposure- Proven experience as a Collection Specialist or similar role with a minimum of 2 years experience- Excellent knowledge of billing procedures and of various collection techniques- Comfortable working with targets- Problem-solving and critical-thinking skills- Very good analytical skills, with good knowledge on excel advance analytics- Accurate and quality oriented with a strong process minded and adherence to policies- Outstanding communication and interpersonal skills- Highly-skilled in negotiation- Fluent in English: spoken and writing plus a second language is a must- Able to stablish strong networks within the company in a very multicultural environment- Strong interest to understand SWIFT products and services and how the overall customer experience affects payment behaviours- Interest in working with banking systems - understand payment methods trends- Team player

Role requires a minimum of 2 days working in office (up to 5 days)

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._

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