Batch Processing Operators

1 week ago


Kuala Lumpur, Malaysia IT Consulting Company Full time

Responsibilities:

- Execute and monitor all UAT batch flow processing and ensure timely completion of endpoints/milestones.
- Perform level 1 support and resolution for batch issues in the environment
- Maintain good communication with end users. Keeping them informed of incident progress, notifying them of impending changes or agreed outages, progress of Batch UAT etc.
- Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to end users.
- Desktop/laptop configuration and Level 1 troubleshooting of Batch processing in UAT
- Identify delays or bottlenecks and resolve or escalate accordingly.
- Monitor real-time performance of the UAT computing environment.
- Support in non-standard office hours (on rotating shifts).
- Help ensure IT documentation, SOPs, track and document all outages and incidents. are maintained and up to date.
- Generates batch status reports and distributes them to end-users.
- To participate in IT projects, activities or events that would be assigned by the supervisor.
- Broadcast environment readiness status to internal customers (within IT department).

Job Requirement:

- Bachelor’s degree in computer sciences and minimum 2 years of experience in a similar role.
- While in-depth knowledge isn't always required, one should possess a strong foundation in various IT areas like desktops, laptops, networks, printers, and common software.
- Competency in Active Directory users and groups, Group Policy, and File Server administration.
- Hands-on experience in setting up and troubleshooting computer hardware, peripherals, Windows 10/11 Operating systems and general software.
- An exposure to IBM AS400, AS400, Window, SQL systems, UNIX/AIX systems administration would be advantageous.
- Customer-oriented mindset with a focus on providing exceptional user support.
- Self-motivated with the ability to work in a fast-moving environment.
- Adept at researching solutions and leveraging knowledge bases to resolve issues efficiently.

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,000.00 per month

Schedule:

- Monday to Friday
- On call

Application Question(s):

- Notice Period

**Experience**:

- Batch Processing: 2 years (preferred)
- UAT Batch Processing: 2 years (preferred)
- AS400: 2 years (preferred)



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