Executive Customer Service Operations Sea

4 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan DLS Consultancy Sdn Bhd Full time

Responsible for the logistics function on operation, process compliance, customer service level and cost management

Compilation, batching and analysing of Sales Order

Advising customers to place amendment Orders for any incorrect Orders (i.e. pricing, number and fit) and input the Order into SAP

Maintain large database for all Sales Orders, shipping information and disseminate the information to customer every 1st week of the month after month-end closing

Work closely with Customer Operations Manager and recommend solutions on delivery issues

Priorities delivery according to the customer category and work closely with Customer Operations team in UK and/or Regional Distribution Centre (RDC)planning team to achieve targeted delivery date

Work closely with customer and Credit APAC team on payment and credit before dispatch goods to customers

Ensure all shipping documents are in order to avoid delay in delivery resulting in loss of sales

Work closely with customers/ store team on complaint of short shipment, losses and damages to the cargo. Investigate the dispute and submit all necessary information and data to relevant parties

Process returns note for any Returns due to short shipment, wrong delivery and defectives within the level of authority

Resolving logistics/delivery issues at the very first instance so that the Company will not loss sales opportunity or paying additional shipping charges such as storage and demurrage

Manage Malaysia own store sales data (Isetan-compilation, batching and upload into web portal)

Process daily and ad-hoc reporting request to review customer orders and delivery performance

**Job Requirements**
- Diploma/Degree in Business or related
- Knowledge in SAP sales order processing
- Knowledge in customs procedure, Import & Export tariff, duties in ASEAN as added advantage.
- Ability to analyse downloaded SAP BO date in excel to answer customer enquiries
- Ability to manage large amount of data
- Excellent customer service skills and good interpersonal skill such as team work and collaboration, problem solving and dependability
- Proficient in English both oral and written
- Multitasking, good time management and able to meet deadlines
- Resourceful and up to date on Import & Export tariff and duties update within SEA
- Strong ability to work efficiently and effectively, to multi task, and to handle last-minute changes in a fast-paced environment
- Microsoft excel, word & PowerPoint intermediate.
- Good organizational skill, meticulous and attention to detail

**Salary**: RM0.01 per month

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