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Japanese Customer Service Consultant

4 weeks ago

Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

Our client is an experience-led digital transformation company that can help achieve non-linear growth by delivering exceptionally engineered experiences for customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

**Responsibilities**
- Assist customers via English or Japanese (Nihonggo) language;
- Use provided tools and resources to resolve customer issues;
- Adhere to client-defined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity, availability and quality requirements;
- Meet pre-determined targets; and
- Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

**Requirements**:

- Hold JLPT N1/N2
- Earned a Bachelor's Degree or Passed 12 STD
- Japanese (Nihonggo) written and verbal communication skills
- Strong Customer Service Skills
- Willing to work in Bangsar South
- Willing to work rotational shift

**Working Hours**:
5 working days rotational shift | 6am - 9pm ( 8 hours + 1 hour Break )

**Remuneration**:
Total Package up to RM 8,500

**Salary**: RM7,000.00 - RM8,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

License/Certification:

- JLPT N1 or N2 certificate (preferred)