Customer Service Specialist

**Job Summary**: The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing...

Location: KL Sentral **Salary**: RM 4000 Operation hours: 24*7 rotational shift **Job Description**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer...

Are you a social media enthusiast with exceptional communication skills in Vietnamese? Do you enjoy helping others and providing top-notch customer service? We are looking for talented individuals to join our team as Chat Support Representatives! As part of our dynamic team, you will have the opportunity to interact with users from all walks of life,...

**Essential Functions/Core Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns;...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

**Position: Mandarin Customer Service Chat Support** **Location: KL Sentral (near LRT)** **Working Hours**: - Monday-Sunday (5 working days + 2 days off) - Rotational Shifts (weekend & public holiday) - 24/7 working shift ( 8 hours + 1 hour break) **Requirement**: 1.Fresh Graduate-Diploma/Degree 2.SPM-1 year customer service experience 3.Fluent in...

**Job description** RESPONSIBILITIES - To greet gym members and guest; and attend to their needs. - Overseeing the club maintenance and cleanliness. - Managing members retention and monthly membership fees - Must be computer literate with good knowledge of MS Office. - Outstanding personality, service oriented, a team player, organized and meticulous. - To...

**About us** We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided Job Required: - Customer facing/interaction experience. - Soft collections, Logistic background is an advantage. - Confident and clear in communication - Must have result oriented. Job Description: - Engage customer,...

**REQUIREMENTS**: 1. Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing. 2. Identifies and acts on opportunities to continually improve the customer experience. 3. Highly organised, logical and methodical approach to work with an...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

Are you a master communicator in Japanese and passionate about helping others? We're looking for dynamic individuals to join our team as Chat Support Representatives! In this role, you'll be the voice of our company, providing top-tier support to our valued customers with grace and enthusiasm. If you're a native Japanese speaker with excellent written...

As a Customer Experience Professional, you will be responsible for delivering exceptional customer service and ensuring outstanding experience for our customers across all touchpoints. Your main duties will include: - To provide exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints,...

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to difficult inquiries in a...

**Working Hour**: 7am-8pm rotational shift (9 hour per shift) **Working Day**: 5 days work and 2 days off per week Monday-Saturday **Working Location**: Work location will be NU Tower 2 KL Sentral **Duties and Responsibilities**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build...

**Responsibilities**: - Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification). - Focus on resolving customer issues, not...

Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification) - Focus on resolving customer issues, not closing cases; Solve the right...

Role : Customer Service Professional (Indonesian Speaker) Job Scope To answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services & to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid plan. Malaysian, can speak Native Indo Salary Packages *Salary Basic RM2500 + RM500...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

**Customer Service Logistic Support Centre** **-Traditional Mandarin+B2 English**) (Should speak/read/write traditional Chinese) and English B2 **Salary**: RM4,000.00 - RM4,200.00 per month Schedule: - Rotational shift Supplemental pay types: - Commission pay **Experience**: - Customer service: 1 year (preferred) **Language**: - Mandarin...