Customer Service Executive

7 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service english Customer Service Agent Mandarin or Cantonese Voice Support
- Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese and English

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products

Exceeding customer expectations in terms of customer service and accurate information.

Working in a team to achieve the required KPI elements and SLA.

Proficiency in English Communication (Speak, Read, Write)

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.

Exceeding customer expectations in terms of customer service and accurate information.

Working in a team to achieve the required KPI elements and SLA.

**Training Period : 1 month**

**Basic Salary (RM)**

Traditional Mandarin and English: 3,000

Mandarin, Cantonese and English: 2,100

Key Performance Indicator (KPI): 400

Night Shift Allowance: 300

Overtime: If required

Working days: 6

Shuttle service provided: Yes

Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift: 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode: walk-in

Attraction: 1 month Accommodation Provided For Outstation
- Upon request, with 6-month(s) services bond



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