Sales Coordinator

6 days ago


George Town, Malaysia Cititel Penang Full time

**PURPOSE**

Under the general guidance and supervision of the Senior Sales Manager and in coordination with the Sales Manager and within the limits of hotel policies and procedure, oversees and directs all aspect of coordination and successful execution of all assigned Corporate, Travel Agencies and group tasks.

**DUTIES AND RESPONSIBILITIES**

Handling of correspondences on:

- Incoming and outgoing communications for clients and inter departments where relevant as prepared by the Senior Sales Manager and Sales Manager.
- Opening of master and individual files for each account or group assigned.
- Labelling of key information on each file to ensure ease of reference.
- Cross check of contracts issued and to follow through with respective Sales personnel to ensure contracts are signed and returned.
- To assist Sales Personnel on follow up of groups by establishing trace dates, follow up on communications and proper filing of correspondences.
- Assist Sales Personnel in the issuance of function orders, introductory letters and post group/meeting thank you letters.

Coordination with Travel Agents and Corporate clients
- Trace of individual contract rates offer, contact client on acceptance, related arrangements, deposit policies and booking details.
- Retrieve all groups and series files on a weekly basis, action on trace dates with respective Sales Managers for follow through.
- Review actual room count and room type against latest requirement and action.
- Assist the Marketing Services Executive in direct mail campaigns and any other promotional programs in an efficient and timely manner.
- Conducts telephone solicitation on low production account and forward information to the relevant Sales Personnel for immediate follow through.

**Salary**: From RM1,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)


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