Crisis Management Specialist
3 weeks ago
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310+ industry awards
What is your mission?
- Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.
- Maintain high level of confidentiality while performing investigations.
- Document investigations comprehensively through written reports.
- Assist with escalated issues and initiate the user dispute request process.
- Educate users on how to maintain security and safety.
- Interface with internal communications and social media teams
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
- Ability to work with a flexible schedule and on shifts as required.
- Ability to work under pressure and adapt quickly to adverse situations.
- Possesses technical aptitude and the ability to pick up new technology quickly.
- Experienced with policy work or help resource project management.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 310+ industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
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