Active Directory
3 weeks ago
**Responsibilities**:
Active Directory
- Remote work with residence in Mexico
- Advanced English (Fluent)
- Professions: Bachelor's degree in Computer Science, Information Systems, or related technical field or equivalent practical experience.
Key Focus and Objective for Role:
- Produce enterprise-level designs for Active Directory, Azure and Windows Services for global initiatives. Collaborate with infrastructure and operations teams to provide architectural and technical guidance
- Lead steady state and continuous improvement efforts for Active Directory and Windows Security technologies for multiple, globally diverse customers
- Serve as a top tier escalation point, provide guidance and direction for resolution of escalated issues
- Liaise between customers and cross functional teams to ensure the timely and successful delivery of our solutions
- Review and oversee major changes to the Active Directory design and associated Windows Server settings for multiple customers
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
- Design, diagnose and administrate GPOs, TRUSTs, SITES AND SERVICES, ADFS, PKI, DNS, DHCP, WINS and DFS
- Develop, document, and enforce the standards, security procedures, and controls for access to ensure integrity of Active Directory, and related systems
- Support integration and authentication projects for 3rd party vendor solutions, SSO, cloud hosting
- Design, implement and test the architecture and design of the global backup and disaster recovery of Active Directory
- Own and lead discussions in customer facing information technology solution implementations, upgrades, enhancement and conversions. Recommends solutions as appropriate
- Develops relationships with customer, connecting with key business stakeholders and internal account offices
- Liaise between customers and cross functional teams to ensure the timely and successful delivery of our solutions
- Proactively engages the customer throughout the week, every week, for continuous service improvement efforts and feedback
- Responds daily to customer queries for information, instructions, updates and requests in a timely manner
- Researches and develops work level instructions, process flows, and any required customer facing documentation
- Produce and present reporting to customer and internal teams as scheduled or upon request
- Makes recommendations to solutions team for automation and cost savings opportunities
Tipo de puesto: Por tiempo indeterminado
Tipo de jornada:
- Diurno
Idioma:
- Inglés (Obligatorio)
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