Technical Operations Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time
About the Role

This Technical Operations Manager position is responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH's internal & external collaboration, communication, and productivity.

Key Responsibilities
  • Design and implement digital workplace solutions.
  • Implement strong identity management practices with Active Directory & Entra ID.
  • Develop onboarding & offboarding processes with Identity Governance & Administration solutions.
  • Experience in virtual desktop infrastructure, including AWS Workspaces, Azure Virtual Desktop, and Windows 365.
  • Familiarity with Office 365, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
  • Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
  • Familiarity with unified endpoint management solutions, including Intune, ManageEngine, Ivanti, or SCCM.
  • Support Windows 10 & 11 administration and security patching.
  • Hands-on experience in Microsoft/Office 365 administration, including Active Directory, Entra ID, Exchange Online, SharePoint Online, Teams, Security & Compliance, etc.
  • Experience with endpoint detection and response solutions, including Defender or CrowdStrike.


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