Human Resources Representative
2 weeks ago
**Our vision is to transform how the world uses information to enrich life for **_all_**.**
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
JR50517 Human Resources Representative
**Responsibility Description**
**Business Operator**
- Handle process requests and transactions in a timely and accurate manner, as per the defined SLAs, using the platforms of Workday, SAP, ServiceNow/
- Utilize the knowledge base to research or troubleshoot request/enquiries as needed to provide responses and clarifications to improve first call/time resolution.
- Provide Requestor with Information, Or Refer or Escalate to the Appropriate Resource
- Ownership of management and maintenance of Personnel and Organizational program level Records
- Use escalation matrix in a proactive manner to bring specific incidents to attention of SMEs/Supervisor
- Update personnel information in People systems and tools in a timely and accurate manner.
- Provide inputs to Supervisor/Manager regarding changes, gaps, or improvements, as needed.
- Receive Training from Service Manager or Appropriate Party for New or Changed Services
- Updating and management of Standard Operating Procedures and knowledge base on a frequent basis which includes Identifying repetitive questions or requests that can be addressed through the self-service model (PeopleNow/, FAQ, Employee/Manager Self Service)
- Support People System Transactions and Programs Across the Employee Lifecycle across the People functional areas globally.
**People Developer**
- Work collaboratively with the team members to foster the culture of inclusiveness.
- Share the learning and knowledge with team to bring about standardization and best practice sharing.
**Value Creator**
- Lead/Support Projects, as assigned, in driving improvement projects to enhance People team’s performance and efficiency in delivering People services.
- Ensure confidentiality of Human Resources related information and data
**About Micron Technology, Inc.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
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