Homestay Operator Manager

6 months ago

Bukit Mertajam, Malaysia Elit Dutamas Sdn Bhd Full time

Certainly homestay manager is responsible for overseeing the cleanliness and organization of facilities, typically within hotels, resorts, hospitals, office buildings, or other large establishments. Here's a breakdown of their job scope:

- **Staff Supervision and Training**: Housekeeping Managers are responsible for hiring, training, scheduling, and supervising housekeeping staff. This includes assigning tasks, providing guidance, and ensuring that all employees adhere to established standards and procedures.
- ** Maintaining Standards**: They ensure that all areas of the facility meet cleanliness and hygiene standards set by the establishment or regulatory agencies. This involves inspecting rooms, public areas, and facilities regularly to identify areas for improvement and ensuring that cleaning protocols are followed consistently.
- ** Inventory Management**: Housekeeping Managers oversee the inventory of cleaning supplies, linens, and other necessary materials. They monitor usage, order supplies as needed, and ensure that budgets are adhered to.
- ** Budgeting and Cost Control**: They are often responsible for creating and managing the housekeeping department budget. This includes monitoring expenses, identifying cost-saving opportunities, and ensuring that the department operates within budgetary constraints.
- ** Guest Satisfaction**: Ensuring guest satisfaction is a key responsibility. Housekeeping Managers address guest complaints or concerns related to cleanliness promptly and effectively. They also work closely with other departments, such as front desk and maintenance, to ensure a seamless guest experience.
- ** Safety and Compliance**: Housekeeping Managers must ensure that all cleaning procedures comply with safety regulations and standards. They may also be responsible for implementing and enforcing safety training programs for housekeeping staff.
- ** Coordination with Other Departments**: They collaborate with other departments, such as maintenance and front office, to coordinate cleaning schedules, room assignments, and special requests.
- ** Quality Assurance**: Housekeeping Managers establish and maintain quality assurance programs to ensure that cleaning standards are consistently met or exceeded. This may involve implementing quality control measures, conducting regular inspections, and implementing corrective actions when necessary.
- ** Administrative Duties**: They may be responsible for various administrative tasks, such as maintaining records, preparing reports, and communicating with management

Overall, Housekeeping Managers play a crucial role in maintaining the cleanliness, hygiene, and overall guest satisfaction of an establishment. Their duties encompass a wide range of responsibilities, from staff management to budgeting to ensuring compliance with safety and quality standards.

**Responsibilities**:

- Providing comfortable accommodations for guests in a homely atmosphere.
- Overseeing the day-to-day operation of the homestay property, including maintenance, cleaning, and security.
- Ensuring guests have a pleasant stay and addressing any concerns or requests promptly and professionally.
- Maintaining cleanliness and tidiness of guest rooms and common areas.

**Objectives**:

- Ensuring guests have a pleasant and memorable stay, resulting in positive reviews and repeat bookings.
- Keeping the property in excellent condition to meet guests' expectations.
- Building a good reputation for the homestay through quality service and guest reviews.
- Schedules the work of a Housekeeping crew and ensures that assigned duties are completed on schedule and meet quality standards for the unit.

**Required Skills**:

- Familiarity with hospitality industry standards.
- Knowledge of property maintenance, housekeeping, and security.
- The capability to address issues or challenges that may arise during a guest's stay.
- Ability to repair basic Housekeeping equipment and perform preventive maintenance;
- An outgoing personality.
- Excellent communication abilities.
- Exemplary organizational and time-management skills.
- Hospitality Management background.

**JOB Requirement**
- SPM/ SPMV
- Minimum 2-years related experience as or similar role is an advantage.
- Speak, read and write Bahasa Malaysia/ English
- Attention to detail.
- Good physical health and stamina.
- Communicate and relate effectively at the workplace.
- Excellent organizational and team management skills.
- Stamina to handle physical demands of the job.
- Flexibility to work on weekend
- Ability to provide staff with On-the-Job Training.

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