Homestay Operational Specialist
8 months ago
**Responsibilities**:
- Responsible for overseeing the day-to-day operations of a homestay property, ensuring the comfort and satisfaction of guests, and maintaining the property in excellent condition.
- Maintain and clean guest rooms and common areas regularly.
- Coordinate repairs and maintenance as needed to ensure the property is in excellent condition.
- Consistently offers professional, friendly, and engaging service.
- Ensure daily operation such as cleaning standards are followed.
- Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
- Manage inventory of supplies, linens, and amenities, and reorder as necessary
- Assists other when needed to ensure optimum service to guests.
- Performs additional duties as needed.
**Tanggungjawab Kerja**:
- Bertanggungjawab untuk mengawasi operasi harian hartanah penginapan, memastikan keselesaan dan kepuasan tetamu, serta menjaga hartanah dalam keadaan terbaik.
- Menjaga dan membersihkan bilik tetamu serta kawasan-kawasan biasa secara berkala.
- Mengkoordinasikan kerja-kerja pembaikan dan penyelenggaraan yang diperlukan untuk memastikan hartanah berada dalam keadaan terbaik.
- Sentiasa menawarkan perkhidmatan yang profesional, mesra, dan mesra pelanggan.
- Memastikan operasi harian seperti standard pembersihan diikuti.
- Menjawab dengan cepat kepada permintaan khas tetamu untuk barang-barang pelbagai seperti katil bayi, katil tambahan, tuala tambahan, dll.
- Menguruskan inventori bekalan, linen, dan kemudahan, serta membuat pesanan semula jika perlu.
- Membantu yang lain apabila diperlukan untuk memastikan perkhidmatan terbaik kepada tetamu.
- Melaksanakan tugas tambahan jika diperlukan.
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