Assistant - Customer Services

5 days ago


Kota Kinabalu, Malaysia Gamuda Land Sdn Bhd Full time

**Job Summary**:
We are seeking a motivated and customer-focused individual to join our property management team as a Officer - Customer Services. As a officer - customer service, you will be responsible for providing excellent service to our residents ensuring their needs and concerns are addressed promptly and professionally. You will play vital role in maintaining positive relationships with our customers and contributing to the overall success of our property management operations.

**Key Responsibilities**:

- Attend to customers and handle customer’s complaints to ensure complaints are promptly addressed within the departmental service standards.
- Ensure all documentation / reports are filled, recorded and filed.
- Attending to purchasers on the delivery of vacant possession and defect management.
- Assist the Customer Service Executive in organizing and implementation of community activities and events
- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
- Any other duties that will be assigned from time to time by the management.

**Requirements**:

- Previous experience in a customer service role is preferred.
- Excellent interpersonal and communication skills with the ability to interact professionally and effectively with diverse individuals.
- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with empathy and patience.
- Attention to detail and strong organizational skills to manage multiple tasks and priorities effectively.
- Ability to work collaboratively in a team environment and contribute to a positive and supportive work culture.
- Knowledge of property management is a plus.
- A customer service-oriented mindset and a passion for delivering exceptional service.

**Job Types**: Full-time, Permanent

**Salary**: From RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus
- Yearly bonus

Ability to commute/relocate:

- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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