IT Executive

5 months ago


Petaling Jaya, Malaysia Talent Houz Full time

Position Title**:IT executive**

Industry**:Vehicle Distributor/ Retail**

Location**:Petaling Jaya**

**Responsibilities**:
**Helpdesk & IT Operation**
- Support IT Manager in overseeing and managing IT helpdesk operations across branches

and HQ.
- Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor

performance indicators to the IT Manager.
- Assist IT Manager in managing outsourcing vendors to ensure compliance with service level

agreements (SLAs).
- Ensure adherence to established IT policies, procedures, and standards in all IT operational

practices and processes.
- Timely execution and documentation of periodic activities and reports, ensuring proper

review for audit purposes.
- Manage IT assets to maintain an up-to-date asset listing.
- Monitor and renew maintenance contracts in a timely manner.

**IT /Cybersecurity Operations**
- Ensure all endpoint devices, servers, network devices are configured and set up following

IT Security standards and policies.
- Ensure periodic security hygiene assessment and review are done in a timely manner. This

includes monitoring of IT security patches, firmware for network devices, servers, and other

data centre devices.
- Perform periodic activity to test effectiveness of CCB security posture including, daily health

checklist as well as user and security access.
- Work closely with the IT Manager to identify, prioritise and roll out various Cyber Security

programmes.

**Network and Server Operations**
- Assist to review hardware/software refresh on a periodic basis. All planning and budgeting

must be planned to ensure mínimal unplanned expenses.
- Establish an effective monitoring mechanism to monitor health status of servers and

network devices.
- Assist to establish effective DR Plan & DR infrastructure; perform annual DR test to test the

effectiveness of IT DR infrastructure.

**REQUIREMENTS**:

- Experience in managing multi branch IT Infrastructure, network and security.
- Have knowledge of various IT end-point solutions i.e., patch management, EDR, Asset

Management, backup and storage, network and security appliances, cloud hosting services.
- Have some experience in managing corporate networks i.e., IPVPN, wireless LAN, branch

network operation.
- Competent in documentation and managing multiple tasks simultaneously.
- 5 or more years of IT experience in IT support
- Degree in Information Technology
- Good command of written and verbal English.
- Good time management, prioritisation skills and highly analytical with strong attention to

details, especially in reporting and reviewing task

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- managing corporate networks: 2 years (required)
- IT support: 5 years (required)



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