Training Program Manager

2 weeks ago

Seremban, Malaysia Afterpay Full time

**Company Description**:

- Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
- So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
- Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are looking for an accomplished Training Program Manager who has experience in the development and design of a training program to support the Square Compliance Operations team. You will work with Compliance Leads, Program Managers and other relevant partners in the design and implementation of both eLearning and instructor led training content that fosters a learning and improvement culture. You will be focused on creating and/or optimizing effective, clear, and engaging learning experiences that inspire high performance across the Square Compliance team and compliance with applicable laws and regulations across multiple jurisdictions. You will demonstrate excellent regulatory knowledge, program and systems design, and documentation abilities and be a partner to the Block Compliance training team.

**You Will**:

- Develop a training framework, program document and roadmap to meet the training requirements of Square Compliance Operations
- Develop training content for all Square Compliance categories as it relates to internal policy, regulatory requirements, and the Square platform
- Work with partners to identify training opportunities; design / coordinate the development of training materials, and conduct training
- Maintain an understanding of Square products and features and applicable domestic and international compliance requirements
- Stay informed of regulatory developments, industry trends and Block product road maps to ensure the training program(s) are up-to-date

**Qualifications**:
**You Have**:

- 3+ years of experience providing compliance training for compliance operations teams with a financial services firm
- Excellent presentation, verbal, and written communication skills
- Knowledge in BSA/AML regulations, risks and typologies

**Even Better**:

- Experience working in a Payment or Fintech company
- Experience developing eLearning content
- Adobe Creative Suite software
- Experience with or knowledge of payments / lending is a plus
- Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)
- Fluency in a language other than English
- Experience working with global teams

**Additional Information**:
Zone A: USD $111,700 - USD $167,500
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation,

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