IT Infrastructure Technical Support

4 days ago


Kuala Lumpur, Malaysia JAC Malaysia Full time

Location:
- Kuala Lumpur- Specialisation:
- Business Process Outsourcing & Global Business Service- Salary:
- MYR16,800 (Daily)- Reference:
- CR/156903- Contact details:
- Rebecca Lourdes- Job published:
- March 06, 2024 10:31- Have experience with full administrator access rights in managing Active Directory (Azure/On-prem) and M365 (E3 & E5 License)
- Support existing backend infrastructure including Active Directory domain & M365 portal as administrator
- M365 products (Word/ Excel/ PowerPoint/ Outlook/ SharePoint/ Teams/ Exchange)
- Microsoft Intune
- Zscaler ZIA and ZPA
- Office Wi-Fi (AP/WLC)
- AIP, WIP and SaaS
- Provide Technical advisory to all IT Infrastructure enquiries from Local Its
- Provide end-user IT support to selected countries
- Prepare and analyze statistics on server, network utilization and availability (Monitoring).
- Maintain the necessary security controls over desktops, server, storage, network and software
- Have experience in ITSM and familiar with its’ best practices and recommendations
- Maintain the server, network on installations, inventories, and other related duties.
- Requirement analysis and preparation of infrastructure design document.
- Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
- Perform studies and benchmark new hardware/software and peripheral devices
- Have experience working in outsourcing environment
- Have experience with implementing new technology in service integration and project management

**Level 2 & 3 Support**:

- Windows 10/11
- Active Directory Management (Azure/On-prem)
- M365 E3/E5 (Outlook/SharePoint/Teams/Exchange)
- Microsoft Intune (device/Apps/policy)
- Microsoft Defender (Antivirus/ Endpoint)
- Basic Networking Knowledge (General troubleshooting)
- Azure Information Protection (AIP)
- Windows Information Protection (WIP)
- FreshService Ticket Tool
- Zscaler - ZIA/ZPA
- PowerShell
- Microsoft Configuration Manager (MCM/MECM/SCCM)


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