Customer Service Executive

4 weeks ago


Kuala Lumpur, Malaysia GTrade Technology Sdn Bhd Full time

Responsibilities:

- Provide exceptional customer service by promptly responding to inquiries, resolving issues and addressing concerns effectively.
- Assist in the collection of materials for customer subscriptions, ensuring accuracy and timely processing.
- Collaborate with cross-functional teams to coordinate service fulfilment and delivery status updates.
- Build and maintain strong relationships with customers, understanding their unique needs and preferences.
- Investigate and resolve customer complaints, escalating complex issues to the appropriate teams if necessary.
- Strive for first-call resolution and customer satisfaction while adhering to company policies and procedures.
- Communicate product information, promotions and updates to customers effectively.
- Provide product recommendations and guidance based on customer needs and preferences.
- Maintain accurate and up-to-date customer records, including contact information, interactions and relevant notes.
- Generate reports on customer activity, feedback and trends to support decision-making and identify areas for improvement.
- Gather and analyse customer feedback, ensuring it is properly recorded and shared with the relevant teams.
- Use customer insights to contribute to product development and service enhancements.
- Continuously identify opportunities to enhance customer experience, streamline processes and improve efficiency.

**Requirements**:

- Bachelor’s degree in Business Management, Administration, Communications or equivalent related fields.
- Prior experience in a customer service or customer support role is preferred.
- Fluency in Chinese is essential and strong proficiency in English is also required to effectively engage with customers.
- Strong analytical and problem-solving skills to identify root causes, propose effective solutions, and resolve customer issues in a timely manner.
- Exceptional organizational skills to manage multiple tasks, prioritize workload and meet deadlines while maintaining attention to detail.
- Willingness to collaborate effectively with internal teams, sharing customer insights and feedback to drive improvements and provide a seamless customer experience.
- Experience with customer relationship management (CRM) software, such as HubSpot, is beneficial for maintaining customer records and tracking interactions.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service or or a related field: 1 year (preferred)

**Language**:

- English, Chinese & Bahasa Malaysia (preferred)



  • Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits


  • Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

    A growing technology group is establishing a new customer service subsidiary in Kuala Lumpur to support its global ecosystem. As General Manager, you'll collaborate with the Group COO to build the Malaysia entity from the ground up – leading everything from company registration and office setup to hiring and operational execution.This is an exceptional...

  • Operations Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

    Space Executive is expanding its operations in Kuala Lumpur by establishing a new customer service subsidiary to support its global ecosystem. As General Manager, you will work closely with the Group COO to build the Malaysia entity from the ground up, leading key activities including company registration, office setup, hiring, and operational...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...


  • Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    JOB RESPONSIBILITIES: Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc. Resolving customer issues: In case of any disputes or issues, the Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    At Prudential Hong Kong Limited, we are committed to providing world-class customer service. We seek an exceptional Customer Service Executive to join our team in the Contact Centre.The role of a Customer Service Executive is to deliver outstanding customer experiences through effective telephone servicing. This involves meeting and exceeding customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Corporation Berhad Full time

    Customer Service Executive (Property Management)Join to apply for the role of Customer Service Executive (Property Management) at Berjaya Corporation Berhad.Location: Kuala Lumpur, MalaysiaResponsibilitiesProvide excellent customer service and support to clients.Manage property inquiries and resolve issues effectively.Assist in property management tasks as...

  • Customer Service

    6 days ago


    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Executive **Location **:Jalan Chan Sow Lin **Working Hours **:24hours rotational / 2 days off rotational **Salary**: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance **Contract **:6 months (Renewable based on performance) - Monitor and respond to the alarm signals within service level targets. - Handle...


  • Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Attractive remuneration **Position: Customer Service Executive, Senior Executive** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met. - Offer reasonable alternatives to resolve customer complaints promptly and professionally. - Implement and efficient follow-up practice with the objective to deliver...


  • Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a **Customer Service Executive **to join DHL eCommerce Solutions Malaysia! The **Customer Service Executive **will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels....


  • Kuala Lumpur, Malaysia CEMPAKA Service sdn bhd Full time

    Good communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...


  • Kuala Lumpur, Malaysia KIDOCODE SDN BHD Full time

    We are looking for talented Customer Services familiar with Customer Services Executive. Must work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Customer Service Executive often provide technical support to customers with the goal to keep customers satisfied with the...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Native Korean - **Requirements** Diploma Minimum 1-year call centre experience Ready and available to work in KL...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Service Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys. **What You’ll Do**: - Provide professional customer service for...