Sea Freight Import Service Centre Coordinator

5 months ago

Shah Alam, Malaysia Agensi Pekerjaan Synergy Staffing Full time

**Key Tasks**
- Provide a pro-active and comprehensive service to offices in all operational aspects of import ocean freight forwarding services provided
- Adhere to the Company Code of Conduct in daily endeavors
- Promote, present and adhere to the Company's Core Values which are based on three key principles
- Performance, Integrity and Professionalism
- Adherence to Work Instructions and all customer specific SOPs when executing the assigned tasks
- Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
- Tracking all incoming shipments by pulling reports in CW1
- Working with reports and proactively monitor all incoming shipments by checking carrier/co-loader website or Port System on the estimate arrival details.
- Monitoring carrier’s/co-loader’s Notice of arrival and follow up with carriers/co-loaders for missing arrival notices
- Registration of shipments - shipment information entry into the forwarding system, CW1 on time and accurately.
- Check internal system data against external (carrier/co-loader/port) information and escalate to branches for resolution
- Update all systems
- internal/ external with shipment data and other customer specific systems.
- Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, import manifest, DO release for carrier/CFS and Cartage Advice etc.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents uploaded by Origins
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
- Close coordination and communication with overseas offices and Customer Service teams in the respective branches
- Escalation of all impediments to processing to direct reporting manager.
- Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc.
- Maintain accuracy for updating and meeting deadlines for monthly reports required by customers
- Perform auto-rating and auto-costing in CW1
- Participate in company projects and initiatives as required
- Any other job-related tasks as assigned by the superior.
- Adherence to the Code of Conduct policy

**Competencies**
- Functional and operational know-how in Ocean Freight services and processes
- Meticulous and detailed oriented with attention to delivery high level of data accuracy
- Ability to understand and adhere to Standard Operating Procedures and Working Instructions
- Ability to prioritize tasks and meet stipulated time lines
- Understanding of Import Products
- Understanding of legal/regulatory/statutory environment
- Microsoft Office
- Team player

**Job Type**: Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

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