LMS Support Officer

4 weeks ago

Cyberjaya, Malaysia Formee Malaysia Full time

**About the Company**

Southern Cross Education Institute (SCEI) is a well-respected education provider in Australia, with campuses in both South Australia and Victoria. SCEI delivers programs in the health, community or early childhood sectors to both local and international students.

As a multinational organisation, SCEI owns offices in Cyberjaya, which houses members of the technical support and administrative teams. SCEI also has a sister company, Formee Holdings, which is based from the same office suites in Cyberjaya.

SCEI is looking for an LMS Support Officer to be based in-office at the Cyberjaya location.

**The Opportunity**

SCEI is seeking a motivated and enthusiastic LMS Support Officer with objective to provide systemlevel support of multi-user operations systems, hardware and software tools, including configuration, maintenance and support of Moodle.

**Responsibilities**
- Provide daily support to staff in relation to their experience in the Moodle LMS system and integrated software
- Assist staff to prepare modules for online learning / delivery
- Develop Moodle / LMS user manuals to train users on new or existing technologies
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered
- Full ownership and responsibility of all allocated support tickets - ensuring they are dealt with promptly, professionally and satisfactorily concluded
- Document relevant technical information including system problems, problem resolution and knowledge-based content
- Maintain confidentiality with regards to the information being processed, stored or accessed
- Upgrade systems with new releases and models
- Address technical bugs and other system issues from identification through to resolution
- Support team members who have software-related questions or issues in Moodle
- Ensure security throughout all access controls, backups and firewalls
- Set-up accounts and workstations
- Other IT-related ad hoc duties as required

**Qualifications & Experience**
- Diploma/Associate/Degree in IT or a related field with relevant background
- Minimum 3 years’ relevant experience working with Moodle LMS
- Appropriate level of competency required when documenting technical information
- Strong analytical, problem solving, communication, and decision making skills
- Fluent in English (Speaking & Writing)

**Skill / traits required**
- Strong analytical and troubleshooting skills.
- Highly accountable for meeting all commitments and deadlines
- Effective English language communication skills, both written and verbal, for technical and non-technical audiences
- Clear and concise written reporting.
- Attention to detail.
- Time management.
- Great understanding of User Experience.
- Flexible working hours.

**Why should you apply?**
- Modern offices / facilities in Cyberjaya
- Established company which offers stability for employees
- Room to grow within the marketing department and organisation as a whole
- Supportive team environment

**Job Types**: Full-time, Part-time

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

**Language**:

- English (required)

Expected Start Date: 05/27/2024

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