Service Advisor

3 weeks ago


Johor Bahru, Malaysia Cycle & Carriage Bintang Berhad Full time

**RESPONSIBILITIES**:

- To provide professional automobile advisory services to customers visiting the service centre.
- To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
- To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal, MBM/ DAG guidelines.
- To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
- To conduct service reminder calls and SFU calls when required, to maintain good relationship with the customers and retain the customers for the next service/ repair job.
- To manage all customers issue/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff.
- Monitor job progress and coordinate with workshop and relevant departments, to ensure that vehicles are delivered to customers within the committed delivery time. Any delays should be communicated to customer promptly and in advance.
- To explain all repairs and services conducted in detail to customer (including vehicle inspection with customer), fill-up customer feedback form and settlement of payment and all documentation during the delivery process, as per SOP and WPC.
- To self-monitor throughput and revenue achievement on daily basis, and to develop catch-up plans, in required, to ensure that individual monthly targets are met.

**REQUIREMENTS**:

- Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
- Preferably with minimum 2 years relevant experience in automotive industry. Experience or exposure in B&P is compulsory.
- Service oriented with good communication skills.
- Ability to speak multi-lingual is an added advantage.
- Possess valid var license.
- Strong communication and interpersonal skills.

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development


  • Service Advisor

    2 months ago


    Johor Bahru, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    **Responsibilities**: - Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. - Promote products and services confidently - Writing service...

  • Service Advisor

    60 minutes ago


    Johor Bahru, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    **Responsibilities**: - Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. - Promote products and services confidently - Writing service...

  • Service Advisor

    2 weeks ago


    Johor Bahru, Johor, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    Responsibilities: Perform customer service duties i.e. answering the phone, scheduling service appointment and calling customers to inform them their vehicles are ready to pick up, explaining repairs to customers, advice customer on the maintenance packages and estimated price and etc. Promote products and services confidently Writing service orders and...

  • Service Advisor

    2 weeks ago


    Johor Bahru, Malaysia MAN Truck & Bus Full time

    **A) Job Title** - Service Advisor **B) Department** - Customer Service Management **C) Reports to**: - Branch Manager **D) Job Purpose**: - Generate sales orders as per the Company’s requirement and developing and maintaining good relationships with the customers with objective of maximizing sales revenue. **E) Job Responsibilities** - Achieve...

  • Service Advisor

    3 weeks ago


    Johor Bahru, Malaysia MAN Truck & Bus Full time

    **A) Job Title** - Service Advisor - Female applicants are encourage to apply **B) Department** - Customer Service Management **C) Reports to**: - Branch Manager **D) Job Purpose**: - Generate sales orders as per the Company’s requirement and developing and maintaining good relationships with the customers with objective of maximizing sales...

  • Service Advisor

    2 weeks ago


    Johor Bahru, Johor, Malaysia MAN Truck & Bus Full time

    A) Job Title Service Advisor Female applicants are encourage to applyB) Department Customer Service ManagementC) Reports to: Branch ManagerD) Job Purpose: Generate sales orders as per the Company's requirement and developing and maintaining good relationships with the customers with objective of maximizing sales revenue.E) Job Responsibilities Achieve...

  • Service Advisor

    4 weeks ago


    Johor Bahru, Malaysia Autoclinic Pte Ltd. Full time

    As a Service Advisor, you will be the main point of contact between customers and the automotive service department. Your role is to assist customers in diagnosing vehicle issues, recommending necessary repairs and maintenance, and ensuring a seamless service experience. This position requires excellent communication skills, technical knowledge of automotive...

  • Service Advisor

    3 weeks ago


    Johor Bahru, Malaysia AUTOCLINIC GROUP INC. Full time

    **Job Summary** As a Service Advisor, you will be the main point of contact between customers and the automotive service department. Your role is to assist customers in diagnosing vehicle issues, recommending necessary repairs and maintenance, and ensuring a seamless service experience. This position requires excellent communication skills, technical...

  • Service Advisor

    4 weeks ago


    Johor Bahru, Malaysia EON AUTO MART SDN BHD Full time

    Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily. - Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for...

  • Service Advisor

    1 hour ago


    Johor Bahru, Malaysia EON AUTO MART SDN BHD Full time

    Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily. - Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for...

  • Service Advisor, Body

    2 weeks ago


    Johor Bahru, Johor, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    Responsibilities: To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes. To perform accurate repair estimates for both Insurance and cash paying customers. To do final bill / invoice for cash repairs and insurance cases. To upload all the necessary mandatory...

  • Service Advisor, Body

    3 weeks ago


    Johor Bahru, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    **Responsibilities**: - To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes. - To perform accurate repair estimates for both Insurance and cash paying customers. - To do final bill / invoice for cash repairs and insurance cases. - To upload all the necessary...

  • Service Advisor

    3 weeks ago


    Johor Bahru, Malaysia SYABAS AUTO SERVICE SDN BHD Full time

    Excellent phone etiquette and communication skills in English and Bahasa Malaysia (Added advantage with Chinese or other languages). Highly motivated team player, willing to learn attitude and customer service-oriented individuals. Applicants must be willing to work in Seelong and Pasir Gudang. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or...


  • Johor Bahru, Malaysia AGENSI PEKERJAAN LHC SDN BHD Full time

    Job Description - Responding to customer complaints - Escalating problems to the technical team or other members of the product team - Updating customer information in the company database - Providing information about new and existing products and services - Tracking and processing new orders and refunds - Making sales and processing payments, when...

  • Client Advisor

    2 weeks ago


    Johor Bahru, Malaysia JP Caliber Full time

    **JOB TITLE Client Advisor** **JOB MISSION** ▪ Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients ▪ **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives ▪ Manage and drive sales by understanding client desires and creating a...

  • Sales Advisor

    2 weeks ago


    Johor Bahru, Malaysia SAGITO MOTOR (M) SDN BHD Full time

    sales advisor Sagito Motor (M) Sdn Bhd recently marked the beginning of construction of a dedicated Fuso 3S Centre in Jalan Kempas Lama, Johor Bahru that would offer sales, service and spare-parts facilities for Fuso commercial vehicles. The new 3S Fuso centre would be the first in the country that incorporates the new Fuso corporate identity building...

  • Account & Admin

    4 weeks ago


    Johor Bahru, Malaysia Harmony Advisor Sdn Bhd Full time

    Managing records and receipts - Reconciling daily, monthly and yearly transactions - Preparing balance sheets - Processing invoices - Provide internal training for sales procedure - Liaise with external financial auditors for yearly financial audits - Developing an in-depth knowledge of organisational products and process - Resolve financial disputes raised...

  • Sales Advisor

    6 days ago


    Johor Bahru, Malaysia Mjaya Auto Sdn Bhd (GWM) Full time

    **Job description** Great Wall Motor (GWM) is a global intelligent technology company providing customers worldwide with green and intelligent mobility solutions. We are excited to announce that we, Mjaya Auto Sdn Bhd is an authorised car dealer of GWM and our own showroom in Johor Bahru NOW. We are currently open the vacancy with recruit the Sales...


  • Johor Bahru, Malaysia Parkson Private Label Sdn Bhd Full time

    We are looking for **SALES ADVISOR** for who are customer-focused and able to handle all store functions in this fast-driven role. Kami sedang mencari **PENASIHAT JUALAN **untuk yang memfokuskan pelanggan dan mampu mengendalikan semua fungsi kedai dalam peranan yang dipacu pantas ini. **Job Benefits** Chances to Convert to Full time (Base on...

  • Beauty Advisor

    1 month ago


    Johor Bahru, Malaysia Sephora Full time

    **Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. **Sephora** **SEA’s **retail activity spans over 8...