Debt Collector

2 weeks ago


Damansara Utama, Malaysia The Adecco Group Full time

Salary: RM2,200

Meal Allowance: RM230

Grab ride Allowance : RM250

Parking Allowance: RM100

Allowances are claimable with receipts, amounts given are max claimable

Working Hours : 10am - 7pm

**Job Description**:

- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan’s obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI’s established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge:

- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player

Requirement:

- Degree Holder
- Fluent in English
- Immediate starter needed

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application Question(s):

- able to work as DEBT COLLECTION?

Ability to Commute:

- Damansara Utama (required)

Ability to Relocate:

- Damansara Utama: Relocate before starting work (required)


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