Credit Recovery Supervisor

6 months ago

Ara Damansara, Malaysia Semuamas Resources Sdn Bhd Full time

**Duties and Responsibilities including following**:

- Attend to customer’s queries/feedbacks and recording of incidences, escalate when necessary
- Draft reminder memo, reply letter to borrower on repayment proposal, complaint, interest, settlement, rebate request, etc
- Follow up on lapse accounts and ensure action plans are taken
- Attend to documentations required to assist collections
- Ensure strict adherence to all KPKT guidelines & policies, regulatory procedures, compliance and information security, etc.
- Practice and display exemplary professionalism at all times
- Identify and drive initiatives to reduce delinquency in trade receivables
- Drive recovery of bad debts through management of debt collection agents
- Slice and dice data to get to the bottom of delinquency root causes
- Forecast collection and bad debts
- Prepare monthly management reports on collection performance
- Drive process and system enhancement projects to optimise bad debt recovery.
- Processed all charge off accounts and followed up with legal advisors.
- Supervised collectors working past due auto loans.
- Prepared daily evaluations of collector's performance.
- Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.
- Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account.
- Communicated with district offices and headquarters personnel, customers, servicing institutions, vendors, and legal counsel to resolve issues arising regarding specific client accounts.
- Support representatives in problem solving and addressed escalated internal and external customer's issues in a timely manner.
- Prepared monthly results, forecasts and all other financial analysis for management review.
- Performed training and coaching sessions, monitored calls, and conducted quarterly & yearly performance reviews.
- Conducted monthly departmental meetings, reviewed accounts daily, and handled the approval/denial of accounts assigned for repossession & reinstatements.

**Salary**: RM1,500.00 - RM3,000.00 per month

Supplemental pay types:

- Commission pay

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