Japanese Speaking Email/chat Support
3 weeks ago
**Job Description Summary**:
**Responsibilities**:
- Route customer inquiries through appropriate support channels for efficient resolution.
- Manage escalations effectively, tracking and escalating as needed to ensure timely resolution.
- Adhere meticulously to established procedures, including call flows, work processes, and complaint management protocols.
- Maintain consistent adherence to Service Level Agreements (SLAs).
- Take ownership of customer satisfaction, exhibiting a strong customer-centric approach.
- Provide professional and competent customer service, maintaining a friendly and polite demeanor.
**Requirement**
- Opens for Japanese Native or local Japanese speaker who has N2 above.
- Strong typing skills with high accuracy and speed.
- Knowledge of commonly used social media platforms such as Facebook.
- Experience in customer service or related field is preferred, but fresh graduated are also applicable
Shunta Takai / EPS Consultants
Pay: RM7,900.00 - RM8,500.00 per month
Schedule:
- Evening shift
- Night shift
- Rotational shift
**Language**:
- Japanese (JLPT N2 above) (required)
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