Customer Service Specialist

3 days ago

Malaysia TDCX Full time

**#BeMore**:
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**Top Reasons to work with TDCX**:

- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards

**What is your mission?**:

- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

**Who are we looking for?**:

- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesse strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.

**Who is TDCX?**:
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

  • Customer Service Specialist

    4 days ago

    Malaysia TDCX (MY) Sdn. Bhd Full time

    Provide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...

  • Customer Service Specialist 中文客服

    4 days ago

    Malaysia TDCX (MY) Sdn. Bhd Full time

    Provide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...

  • Customer Service Specialist

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Customer Service Specialist 华语中文客服

    3 days ago

    Malaysia TDCX (MY) Sdn. Bhd Full time

    Provide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...

  • Adoption Specialist

    15 hours ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Adoption Specialist **Skills**:Adoption Specialist Job Purpose Job Responsibilities - Increase the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job. - Develops change management campaign and the liaison between User Services Onsite...

  • Customer Service Specialist

    1 week ago

    Malaysia RecruitFirst Full time

    **Overview**: Job-type Full-Time Job Category Procurement Management Industries Manufacturing Salary MYR 5,000 - 8,000 /Month **Who you'll be working for**:the world's largest natural food color manufacturer with all the colors of the rainbow. **What requirements you'll need to be eligible**: - **Diploma/Degree graduate** with **2-3 years** of relevant...

  • Customer Service Specialist

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Cloud Infrastructure Specialist

    2 days ago

    Malaysia Cognizant Full time

    Cognizant is seeking a Cloud Infrastructure Specialist to join us in Kuala Lumpur. In this role, you'll build, implement, and operate IT solutions based on various vibrant technologies such as virtualization, container, JEE-based middleware, API gateway, cloud, APM and big data. As a Cloud Infrastructure Specialist, you will also be a key technical...

  • Technical Customer Service Specialist

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Player Support/customer Service Specialist, English

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Customer Service Executive

    1 week ago

    Malaysia RecruitFirst Full time

    **Overview**: Job-type Full-Time Job Category Customer Service Industries Services Salary MYR 3,200 - 3,800 /Month **Who you'll be working for**:Logistic company **What requirements you'll need to be eligible**: - 1 year of experience in customer service field **What you'll be doing on the job**: - Attend to customer enquiries regarding delivery...

  • Customer Service Officer

    2 days ago

    Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - Provide leadership and management to the branch: - To manage and lead branch operations and ensure smooth running of branch day-to-day operations - Create and cultivate customer service excellence culture - To ensure that Branch meets all...

  • Customer Service Executive

    2 days ago

    Malaysia Hays Full time

    Your New Company My client is a global MNC bank based in Kuala Lumpur and it provides record keeping, accounting, foreign exchange and payment processing, and data preparation services. Upon this opportunity, you will have a great exposure to working with my client who has worldwide clients outreach. Your Job Role - Handle inbound call centre. - Manage &...

  • Technical Customer Service Specialist(Mandarin

    3 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Customer Service Associate

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

  • Customer Service Associate

    4 days ago

    Malaysia TDCX Full time

    **#BeMore**: Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX**: -...

  • Customer Service Associate

    4 days ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Technical Sales Support Specialist

    3 days ago

    Malaysia GENO Management Full time

    Position : Technical Sales Support Specialist Salary : Up to RM 5,000 (Exclude Allowances) Location : Desa Aman Puri, Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job Scope** - This role requires to use the technical expertise to better connect with the customer by working along with the sales team. It also requires to liaison with the R&D...

  • Field Specialist

    4 days ago

    Malaysia DIMENSION BID (M) SDN BHD Full time

    Job Requirements: - Minimum Diploma or any educational equivalent in the field of Engineering - Fluent in English - Good Communication skills - Excellent computer skills and working experience of Microsoft Office would be an added advantage. Experience Highlights: - 2-3 years’ experience as a warehouse assistant - Good in custom clearance matters and...

  • Customer Service

    15 hours ago

    Malaysia Interway Transport Sdn. Bhd. Full time

    Customer Service (Logistics & Freight Forwarding) Working as a Customer Service in Logistics & Freight Forwarding is extremely rewarding and provides an excellent place to start a career. This job is focused on providing a professional service to customers and liaising with key parties including third party suppliers and other company offices. The job of...