Customer Service Specialist
5 months ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Possesse strong time management skills and motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
-
Malaysia Customer Connect Malaysia Full timeWe're seeking energetic individuals to join our team and embark on a lifelong journey in learning how to deliver exceptional customer experiences. Your roles include attending to incoming calls, resolving product or service problems, and providing accurate information. We're looking for a Malaysian citizen with a strong communication and interaction skills,...
-
Customer Service Specialist
5 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Customer Service Specialist
3 weeks ago
Malaysia Khatam Festive Apparel Sdn Bhd Full timeProvide exceptional customer service, ensuring customer satisfaction and loyalty through accurate information, timely responses, and professional communication. Responsibilities: Establish and maintain positive relationships with customers through excellent service and accurate product information. Represent the company in a professional manner,...
-
Customer Service Specialist 中文客服
5 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
IT Service Delivery Specialist
5 months ago
Malaysia Insulet Corporation Full timeInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
-
Customer Service Korean Speaker
5 months ago
Malaysia Hays Full time**Customer Service Specialist (Korean Speaker) - fully wfh** - _Fresh Graduate / no experience is welcome! _ A Multi-national Company based in Kuala Lumpur is looking for a Customer Service Specialist (Korean speaker). **Your new company** A leading multinational company has formed a global Customer Service (Korean speaker) in supporting their global...
-
Customer Service Specialist
5 months ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Customer Support Specialist
4 weeks ago
Malaysia FastJobs Malaysia Full timeCustomer Support Specialist role involves providing support to job seekers and employers on a mobile app, ensuring a smooth and positive experience. We're looking for a passionate and resourceful individual to join our team, who enjoys working in teams and is interested in a hybrid work model. Key Responsibilities: Respond to inquiries via...
-
Customer Support Specialist
3 weeks ago
Malaysia FastJobs Malaysia Full timeWe're seeking a Customer Support Specialist to join our growing team!At FastJobs, we connect non-executive job seekers to reliable employers quickly and easily. As a Customer Support Specialist, you'll play a key role in ensuring a smooth and positive experience for everyone.Be the first point of contact for job seekers and employers, responding to inquiries...
-
Customer Service Specialist 华语中文客服
5 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Freight Sales Executive
4 months ago
Malaysia Global Parcel Service (M) Sdn Bhd Full timeUnlock your potential with us! As a leading global logistics group based in US with successful experiences over 20 years, we are now expanding rapidly in ASEAN. We are pleased to offer to those dynamic, ambitious and professional peers the chances to collaborate with our professional colleagues worldwide. Joining us, your career will be upscaled with the...
-
Assistant Customer Service Specialist
5 months ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Customer Support Specialist
3 weeks ago
Malaysia FastJobs Malaysia Full timeFastJobs is an award-winning mobile app which connects non-executive job seekers to reliable employers quickly & easily. With just a tap, applicants can apply for jobs offered by thousands of trusted employers in Singapore, across all sectors!We're looking for a passionate Customer Support Specialist to join our growing team! You'll play a key role in...
-
Internal Auditor Specialist Financial Services
4 weeks ago
Malaysia Agensi Pekerjaan BTC Sdn Bhd Full timeInternal Auditor Specialist for Financial Services in Kuala Lumpur office. Reputable Financial Services in Malaysia seeks an Internal Auditor Specialist to join the team and be based in Kuala Lumpur office. Key responsibilities: Prepare and review audit assignments and projects with the team and stakeholders. Conduct audit routines and other...
-
Lead Procurement Specialist, Services, Sea
5 months ago
Malaysia Veolia Full timeAs a **Global Procurement Function**, we live by, and execute to as a competitive advantage for Veolia WTS by unlocking the true potential of our talent, investing in Operational Excellence & digital enablement, and building holistic strategic partnerships that will sustainably serve our customers, communities and environment. **Lead Procurement Specialist...
-
Adoption Specialist
5 months ago
Malaysia IntersoftKK Full timeMalaysia **Experience**: Adoption Specialist **Skills**:Adoption Specialist Job Purpose Job Responsibilities - Increase the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job. - Develops change management campaign and the liaison between User Services Onsite...
-
Internal Auditor Specialist Financial Services
3 weeks ago
Malaysia Agensi Pekerjaan BTC Sdn Bhd Full timeOpen Position: Internal Auditor Specialist (Financial Services) One of the reputable Financial Services in Malaysia is looking for Internal Auditor Specialist to join the team and be based in Kuala Lumpur office. Key responsibilities include: Prepare and review audit assignments and projects together with the team and stakeholders Able to conduct audit...
-
customer service
3 weeks ago
Malaysia DobiQueen Full timeWe are looking for a talented individual to join our team. Here's a summary of the role in 30 words: Results-driven customer service professional with business acumen and excellent communication skills required to drive growth and profitability in a dynamic team environment.Job Responsibilities:Respond promptly and professionally to customer inquiries via...
-
Customer Service
5 months ago
Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full timeUp to RM 3500++ - Min SPM **Responsibilities**: - Handling all inbound calls pertaining to customers general enquiries and complaints - Exceed customers expectation in terms of customer service and accurate information **Requirements**: - Minimum SPM - Able to liaise with English speaking counterpart - Knowledge in computer literate - Able to work rotate...
-
Cloud Infrastructure Specialist
5 months ago
Malaysia Cognizant Full timeCognizant is seeking a Cloud Infrastructure Specialist to join us in Kuala Lumpur. In this role, you'll build, implement, and operate IT solutions based on various vibrant technologies such as virtualization, container, JEE-based middleware, API gateway, cloud, APM and big data. As a Cloud Infrastructure Specialist, you will also be a key technical...