Assistant Customer Service Specialist
7 months ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Provision of an excellent support experience to customers via all relevant communication channels
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Possesses strong time management skills and motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
-
Customer Service Specialist
7 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
IT Service Delivery Specialist
7 months ago
Malaysia Insulet Corporation Full timeInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
-
Customer Service Specialist 中文客服
7 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Customer Service Korean Speaker
7 months ago
Malaysia Hays Full time**Customer Service Specialist (Korean Speaker) - fully wfh** - _Fresh Graduate / no experience is welcome! _ A Multi-national Company based in Kuala Lumpur is looking for a Customer Service Specialist (Korean speaker). **Your new company** A leading multinational company has formed a global Customer Service (Korean speaker) in supporting their global...
-
Customer Service Specialist
7 months ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Gbs Customer Service Rep
2 days ago
Malaysia United Parcel Service Singapore Pte Ltd Full timeJob Description: Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive...
-
Customer Service Specialist 华语中文客服
7 months ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Freight Sales Executive
6 months ago
Malaysia Global Parcel Service (M) Sdn Bhd Full timeUnlock your potential with us! As a leading global logistics group based in US with successful experiences over 20 years, we are now expanding rapidly in ASEAN. We are pleased to offer to those dynamic, ambitious and professional peers the chances to collaborate with our professional colleagues worldwide. Joining us, your career will be upscaled with the...
-
Admin Assistant
7 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base salary,...
-
Retail Customer Service
7 months ago
Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time**Responsibilities**: - Establishing trust and rapport with customers through effective communication. - Addressing customer complaints promptly, providing solutions and alternatives. - Assisting with product inquiries, refunds, and exchanges. - Collaborating with operational staff to deliver efficient and courteous service. - Utilizing store layout...
-
Training Specialist
2 days ago
Malaysia Thermo Fisher Scientific Full timeJob Description: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient...
-
Adoption Specialist
7 months ago
Malaysia IntersoftKK Full timeMalaysia **Experience**: Adoption Specialist **Skills**:Adoption Specialist Job Purpose Job Responsibilities - Increase the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job. - Develops change management campaign and the liaison between User Services Onsite...
-
Branch Support Service Assistant
7 months ago
Malaysia Rentokil Full time**Rentokil Initial**: Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in...
-
Technical Customer Service Specialist
4 days ago
Malaysia TDCX Full time#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...
-
Lead Procurement Specialist, Services, Sea
7 months ago
Malaysia Veolia Full timeAs a **Global Procurement Function**, we live by, and execute to as a competitive advantage for Veolia WTS by unlocking the true potential of our talent, investing in Operational Excellence & digital enablement, and building holistic strategic partnerships that will sustainably serve our customers, communities and environment. **Lead Procurement Specialist...
-
Customer Service Manager
7 months ago
Malaysia VYNCKE Full timeVACANCY LOCATION: Malaysia The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to maximize customer satisfaction during the full lifetime of the plant by selling service, spare parts supply, operational assistance, helpdesk, maintenance contracts, project upgrades and on-site service...
-
Technical Customer Service Specialist
7 months ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Admin Assistant
7 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with...
-
Admin Assistant
7 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with...
-
Branch Support Service Assistant
7 months ago
Malaysia Rentokil Full time**Rentokil Initial**: Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in...