Customer Service Assistant Manager

7 months ago


Malaysia PennEngineering Full time

**Responsibilities**
- Responsible for all service matters and develop procedures, policies, and standards and review them from time to time.
- Assessing service statics and preparing department detailed reports to management.
- Handle complex customer issues and escalated complaints / calls.
- Work with production and sales to optimize the production output and satisfy customer's need.
- Communicate and coordinate with all department to ensure meeting sales order and shipment on time.
- Manage internal conflicts and promote good working environment for the team.
- To ensure all Customer Service functions are performed well, accurately and timely.
- Maintaining finished goods inventory level as per target set and minimize obsolete stock.
- Direct, control and motivate staff in all aspects affecting their work performances.
- Perform any ad hoc duties as requested.

**Requirements**:

- 10 years of experience in Customers Service/Operations with at least 3 years of experience in managerial role
- Proficient in Microsoft Office ( Words, Excel, PowerPoint ) and English & Mandarin word processing.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
- ** Fluency in English & Mandarin essential (verbal and written)



  • Malaysia VYNCKE Full time

    VACANCY LOCATION: Malaysia The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to maximize customer satisfaction during the full lifetime of the plant by selling service, spare parts supply, operational assistance, helpdesk, maintenance contracts, project upgrades and on-site service...

  • Admin Assistant

    7 months ago


    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base salary,...


  • Malaysia TUMI Full time

    Scope: SE Asia TUMI DTC online & offline (Singapore, Malaysia, Thailand, Australia) Reporting to: General Manager of SE Asia **Key Responsibilities**: - Closely work with CS partners, repair center, frontline team and business heads to provide world-class after sales services and to handle escalated cases effectively. - Establish customer satisfaction...

  • Admin Assistant

    7 months ago


    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with...

  • Admin Assistant

    7 months ago


    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic Service Planner, also known as **Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with...


  • Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    **Responsibilities**: - Establishing trust and rapport with customers through effective communication. - Addressing customer complaints promptly, providing solutions and alternatives. - Assisting with product inquiries, refunds, and exchanges. - Collaborating with operational staff to deliver efficient and courteous service. - Utilizing store layout...


  • Malaysia Orica Full time

    **About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...


  • Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...


  • Malaysia Rentokil Full time

    We are looking for a motivated, dynamic **Assistant Service Manager **to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget. To help to achieve this, we will provide you with a...

  • Customer Service

    7 months ago


    Malaysia Rentokil Full time

    **Rentokil Initial**: We are looking for a motivated, dynamic Service Planner, also known as **Customer Service & Planner **to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base...


  • Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - Provide leadership and management to the branch: - To manage and lead branch operations and ensure smooth running of branch day-to-day operations - Create and cultivate customer service excellence culture - To ensure that Branch meets all...


  • Malaysia FENGSHUI REPUBLIC SDN BHD Full time

    **RESPONSIBILITIES**: - Expedite for customer complaint, follow up to ensure resolution achieved customer's satisfaction. - Undertake any specific assignments, ad-hoc jobs and related duties as when required. - **Assist in courses training** (Online course). - Perform any other administrative function including daily and monthly report. - **Proficient...

  • Customer Service

    6 months ago


    Technology Park Malaysia AL-EBREIZ GLOBAL CAPITAL BERHAD Full time

    **Vacancy Position: Customer Service** Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customersHandle...

  • Customer Service

    7 months ago


    Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Up to RM 3500++ - Min SPM **Responsibilities**: - Handling all inbound calls pertaining to customers general enquiries and complaints - Exceed customers expectation in terms of customer service and accurate information **Requirements**: - Minimum SPM - Able to liaise with English speaking counterpart - Knowledge in computer literate - Able to work rotate...


  • Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Build sustainable relationship of trust with customer through interactive communications. - Responsible to attend customer in handling complaints, provide solutions and alternatives. - Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions. - Assist with product new inquires,...

  • Customer Service Rep

    7 months ago


    Malaysia Graymont Full time

    **Job Introduction**: Play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone business. - Monday to Friday - Office hours, Hybrid working arrangements Malaysia - Regional Office **Our Role** We are currently recruiting for a Customer Service Representative to be based at our Asia Pacific...


  • Malaysia Sunway Group Full time

    Assist to plan, direct and manages the procurement activities of Sunway Resort Hotel & Spa under the direction of Procurement Manager (PM)/ Group Director of Procurement (GDOP). - Assist to develop, implement and monitor KPIs for team members including producing reports that evidence of KPI perspective results. - Assist to develop strategies to improve...


  • Malaysia Standard Food Solutions Sdn Bhd Full time

    **Responsibilities**: - Process sales order upon receiving purchase order from customers using company system with accuracy and timeliness. - Communicate with customers with the latest information related to pricing, products and delivery progress. - Coordinate with warehouse and logistics department to monitor timely arrangement of product delivery. -...


  • Malaysia TDCX Full time

    **#BeMore**: Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX**: -...


  • Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...