Vendor Operations Manager

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**The Team**:
The Vendor Operations Manager role is part of the Global Monetization Integrity Team. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues. mindset.

Key responsibilities
- Manage and own Vendor sites performance, drive results through strong internal and external collaboration to improve overall quality and efficiency of the program.
- Proactively detect potential risks and take proactive corrective actions to ensure and maintain excellent performance
- Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goal and KPI metrics, keep tracking and driving efficient actions
- Seek for improvement opportunities as process expert to help to improve operation management efficiency
- Investigate and track emerging opportunities in the TikTok Ads ecosystem and synthesizes analysis to deliver compelling recommendations to leadership team
- Own and drive key initiatives/programs within Global Vendor Operations team.
- Review Vendor data, identify process improvement opportunities and drive improvement of Vendor performance.
- Play a key role in identifying opportunities to transition workflows to most appropriate location.
- Timely and effective work with stakeholders such as policy team, product & system teams, to help launch new workflows

**Qualifications**:

- 7 to 12 years of experience in outsourcing/offshoring including vendor management, vendor transitions, new site launches
- Demonstrated success in vendor performance management and driving improvement
- Proven track record in efficiently scaling vendor teams
- A keen eye for process improvement and operational transformation
- Ability to think strategically and utilize strong creative problem solving skills
- Ability to influence cross-functional, senior leaders and drive change
- Executive level verbal and written communication as well as strong data visualization and presentation skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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