SAP Basis
2 weeks ago
**Core / Main Area Responsibilities**:
- Provide SAP Basis technical support for SAP
based systems and its integrations in the area of
SAP software (SAP ECC6, ISU, CRM, PI/PO,
Solution Manager 7.2, BI/BO, NetWeaver) and
databases (Oracle, DB2, HANA).
- Participate and perform required tasks during
disaster recovery activities to ensure availability of
SAP systems and its integration.
- Incident and problem management
(troubleshooting and suggesting workarounds)
Familiar with SPS upgrade, kernel upgrade and
patching.
- Having experience in Operational support for at
least 3 years.
- Troubleshoot complex incident/problems and
BASIS related.
- Analyze reported incident/problem before
escalation to third level support (SAP OSS)
- 24/7 standby on-call support for 2 weeks alternate
week on monthly basis
- Maintaining a daily report base on a given checklist
- Provide insight analysis base on the daily report
- Standby for Disaster Recovery
- Change request management
- B. Key Activities
- Implement technical support for IT infrastructure
project in delivering IT systems to support TNB
business in term databases (Oracle, DB2, MySQL,
MSSQL) system software (SAP ECC6, ISU, CRM,
PI/PO, SAP HANA, Solution Manager, BI/BO,
Netweaver) and archival software (OpenText,
AXS-One, PBS-Link)
- Implement technical support of IT infrastructure project
- Co-operate with project team members to fulfill the projects/user requirements
- Implement technical support for IT Infrastructure to ensure availability and reliability of Business
systems, provide technical info related to capacity
management, performance management, IT
security management related to databases
(Oracle, DB2, MySQL, MSSQL), system software
(SAP ECC6, ISU, CRM, PI/PO, SAP HANA,
Solution Manager, BI/BO, Netweaver) and archival
software (OpenText, AXS-One, PBS-Link)
- Implement systems administration, ensuring
systems availability and assisting during capacity
planning
- Follow compliance to ICT Security, Codes of
Practice and Guidelines
- Implement customer service
Execute predictive and preventive maintenance
programs
- Perform testing and evaluation of products
- recovery activities to ensure availability of TNB
Business systems related to databases (Oracle,
MySQL,MSSQL, DB2), system software (SAP
ECC6, ISU, CRM, PI/PO, SAP HANA, Solution
Manager, BI/BO, Netweaver) and archival
software (OpenText AXS-One, PBS-Link)
- Implement technical details for DR Unit in setting
up DR activities
- Implement technical details for DR Unit to
develop or update detailed recovery procedures of
DR systems
- Implement technical details for DR Unit for testing
of DR system
- Implement technical details such as Infrastructure
"As Is" and "To Be" Analysis, Bolt On
Management, Performance Tuning, system
software and database Installs/ Upgrades,
Archiving, Hardware Selection/Evaluation,
Disaster Recovery Strategy, Printing Strategy, and
general SAP Environment Management
- Execute what have been decided during
management meeting for planning, problem
resolution, and system performance.
- Implement technical knowledge and initiate
system recovery or problem resolution based on
management decision
**Nature of Business**:
1) Selling, Repairing, Dealing and providing maintenance services of computer hardware, software and related products.
2) Total printing systems provider as buyers, sellers, operations, maintenance and supply of complete printing solutions and also to provide print-to-post service.
Bachelor's or Equivalent
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