Assistant Payment Manager

3 weeks ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- As the Assistant Payment Lead, you will play a pivotal role in overseeing our payment operations team, ensuring seamless payment processing, payout activities and effectively resolving payment-related enquiries and chargeback disputes. You will be responsible for managing a team of professionals, optimizing processes, and maintaining compliance with industry regulations.- Oversee day-to-day operations of payments processing, ensuring smooth transactions of the payment channels on Shopee marketplace
- Oversee the payout activities by ensuring accuracy, timeliness, and adherence to proper due diligence in accordance to SOP
- Oversee the chargeback resolution team in handling disputes which includes analyzing chargeback cases, gathering evidence, and preparing compelling responses to protect the company's interests.
- Work with the business functions and technical teams to maintain the payment channels, managing day-to-day responsibilities such as monitoring payments success rates, investigating the cause of payment failures and working with internal teams to resolve payment-related inquiries and issues
- Work with payment service providers and banks to ensure smooth payment transactions, to optimize payment services and integrate new solutions
- Lead and/or actively participate in regionally or locally driven initiatives for process improvements relating to payment channels
- Analyze various areas of the business to identify initiatives or opportunities for process optimization or payment channel integration
- Develop and maintain comprehensive payment operations process documentation.
- Conduct regular performance evaluations and provide feedback to team members.
- Ensure compliance with payment industry regulations, data security standards, and company policies.

**Requirements**:

- Bachelor's degree in Finance, Business, or a related field (or equivalent work experience).
- At least 5-8 years experience in payment operations, with a strong background in payables and chargeback resolution.
- Extensive knowledge of payment processing systems, industry regulations, and chargeback processes.
- Experience in e-commerce, fintech, or banking background would be an advantage
- Exceptional leadership and team management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective communication and interpersonal skills.
- Ability to adapt to a fast-paced and evolving work environment.
- Proficiency in using payment processing software and tools.


  • Payment Assistant

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Minimum Requirements:Previous experience in customer service, preferably in the finance or payments industry.Strong problem-solving skills and attention to detail.High risk awareness, especially when verifying information/documentations to ensure security.Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.Proficiency in...

  • Deputy Credit Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Location**: Valley City, 59200, Kuala Lumpur, Malaysia **Working Hours**:Monday - Friday **Salary**: RM 7,000 - RM 9,800 Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company...

  • Deputy Credit Manager

    12 hours ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Location**: Valley City, 59200, Kuala Lumpur, Malaysia **Working Hours**:Monday - Friday **Salary**: RM 7,000 - RM 9,800 Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    Job DescriptionJob Description: Manager, Payment OperationsAbout the Role:We are seeking a highly motivated and results-oriented professional with a unique blend of experience in project management, business operations, and payment to join our Enterprise Payment team.This is a pivotal role in leading critical projects from conception to successful...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Description:The Payment Specialist role at Businesslist is responsible for managing daily payment operations, ensuring accurate and timely processing of transactions, maintaining and updating all payment-related records, identifying and implementing process improvements to optimize efficiency, collaborating with various departments to resolve payment...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Role OverviewThe Senior Payment Channel Manager will lead and manage the payment operations team, ensuring seamless payment processing, payout activities, and effective dispute resolution.Main Responsibilities:Oversee day-to-day operations of payment processing, including payouts and chargeback resolution.Work with business functions and technical teams to...

  • Sales Team Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Job Title**: Inbound Sales Manager / Head of Sales - Telematics **Location**: Kuala Lumpur Radius Payment Solutions Ltd is one of the world’s leading service providers to the fleet and logistics market. Radius was initially established in the UK in 1990 and now operates globally with offices across 5 continents and customers worldwide. We...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About the RoleThis is a mid-senior level position that requires strong leadership and team management skills. As the Assistant Payment Lead, you will play a pivotal role in overseeing our payment operations team, ensuring seamless payment processing, payout activities, and effectively resolving payment-related enquiries and chargeback disputes.Key...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Manager, Payments

    6 days ago


    Kuala Lumpur, Malaysia AirAsia Full time

    We are seeking a highly motivated and results-oriented professional with a unique blend of experience in project management, business operations, and payment to join our Enterprise Payment team. This is a pivotal role in leading critical projects from conception to successful completion, while ensuring financial optimization and alignment with our overall...

  • Credit Collector

    6 days ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    **Location**: Valley City, 59200, Kuala Lumpur, Malaysia **Working Hours**: Monday - Friday **Salary**: RM 2,800 - 3,600 Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company with offices...

  • Payment Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Payment Lead - Payment Operations, MY MarketplaceShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia1 week ago Be among the first 25 applicantsAbout The TeamAs the Assistant Payment Lead, you will play a pivotal role in overseeing our payment operations team, ensuring seamless payment processing, payout activities and effectively resolving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    Job DescriptionAbout the Job:We are seeking a Senior Payment Management Professional to join our Enterprise Payment team.This role involves leading critical projects from conception to successful completion, ensuring financial optimization and alignment with our overall business goals.Key Responsibilities:Core Payment Operations:Lead the Payment Operations...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    Job Description:We are seeking a skilled Payment Operations Specialist to join our team at Zeal Holdings Limited. The ideal candidate will have a strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols.About the Role:Process payments: Execute timely and accurate processing of incoming and outgoing payments,...


  • Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Position**: Fuel - Customer Service (Level 1) **Location **- Kuala Lumpur Radius Payment Solutions are a highly regarded and successful Global Fleet Management Company, with offices across 15 countries. As a business, we offer Fuel Cards, Telematics, Telecoms and Insurance. **Why choose Radius?** - 24th in UK Top Track 100 company - Rapidly...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job DescriptionThe Assistant Payment Lead will oversee day-to-day operations of payments processing, ensuring smooth transactions of the payment channels on Shopee marketplace.Payout Activities: Oversee the payout activities by ensuring accuracy, timeliness, and adherence to proper due diligence in accordance to SOP.Chargeback Resolution: Oversee the...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...

  • Payment Specialist

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    ResponsibilitiesManage and oversee daily payment operationsEnsure accurate and timely processing of transactionsMaintain and update all payment-related recordsIdentify and implement process improvements to optimize efficiencyCollaborate with various departments to resolve payment issuesComply with industry regulations and company policiesAssist with auditing...

  • Payment Operation

    4 weeks ago


    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Payment Operation

    12 hours ago


    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...