Field Sales Executive

6 months ago

Shah Alam, Malaysia DHL Full time

**_YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS._**
- Would you like to become part of the world’s most international company?_
- A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet._
- Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist_

**_YOUR TASKS_**

**_Customers_**
- _Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’_
- _Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately_
- _Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy_

**_Area Sales Manager_**
- _Produce information for management necessary to evaluate performance vs. key performance indicators_

**_Country Sales Function_**
- _Ensure co-operation with other members of the sales team and throughout the sales force_

**_Country Office_**_ _
- (other departments, Couriers, Customer Service Agents, Customer Accounting Department, Area Services Group, Finance staff)_
- _Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments_
- _Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved_
- _Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives_

**_Sales Pipeline Management and Development_**
- _Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved_
- _Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next Week” and “New Business Commitments Gained”_
- _Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory_

**_Profit Margins Assurance_**
- _Adhere to regional standard profit margins and discount guidelines_

**_Sales Deployment_**
- _Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base_
- _Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business_
- _Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development)_
- _Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers_
- _Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications_

**_Information Management_**
- _Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database_
- _Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken_**_YOUR PROFILE_**
- _Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy._
- _Well-developed relationship skill and ability to network with multiple levels of an organization and other business units._
- _Minimum Degree in any field_
- _3 years experience in Sales_

**_OUR OFFER_**
- _Strong career support in a international environment_
- _Great culture and colleagues_
- _Multifarious benefit program_

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