Customer Experience Representative
4 weeks ago
**_Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with an award-winning and fast-growing BPO company._**
**Job Highlights**
- Urgent hiring
- Basic + additional allowances
- Opportunities for promotion
**Responsibilities**:
- Handling inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
- Answering questions about a company's products or services.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
**Requirements**:
- Required language(s): Proficient in English (written and spoken). Proficiency in Mandarin will be added advantage.
- At least have 6 months experience in BPO industry
- Able to work on rotational shifts.
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,200.00 per month
**Benefits**:
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you willing to work on rotational shifts?
- What is your expected salary?
**Experience**:
- Customer service: 1 year (preferred)
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