Team Member, Housekeeping

3 weeks ago


Johor Bahru, Malaysia Amari Johor Bahru Full time

Responsibilities:
General
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Reads the logbook daily and take action accordingly.
- Provides information regarding the hotel’s facilities & services.
- Ensures to always be informed of VIP in-house and daily functions.
- Handles guest complaints in accordance with service recovery guidelines.
- Knows and strictly follows all established cleaning procedures for:

- Polishing
- Vacuuming
- Scrubbing
- Mopping
- Shampooing
- Dusting
- Completes Room/Public Area work assignment sheet.
- Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
- Follows all procedures for Lost and Found.
- Is familiar with and adhere to all housekeeping procedures for the issuing and return of floor masters.
- Handovers all unfinished work to the following shift.

Rooms:

- Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
- Sets up the work trolley according to standards.
- Carries out the following procedures according to established standards:

- DND (Do Not Disturb)/Double Lock
- Baby Sitting
- Loan Item Loss & Breakage
- Guests laundry pick up
- Temperature control
- Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
- Contacts In-room Dining to have all trays, trolleys and equipment removed from guest rooms, corridors and pantries.
- Removes all trays and trolleys found in corridors to pantry awaiting pick-up by In-room Dining.
- Reports to the supervisor repair and maintenance needs.
- Implements turndown service in accordance with established standards.

Pay: From RM1,800.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Housekeeping: 1 year (required)

Expected Start Date: 04/01/2024



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