IT Client Services Coordinator, Apac

5 months ago

Petaling Jaya, Malaysia Kimberly-Clark Full time

**Your Job**:
Accountable for managing the health, stability and sustainability of enterprise platforms which includes implementing systems upgrades, deploying new capabilities and providing level 3/4 support. Consults in the implementation of processes to maintain and improve these platforms.

Lead small to large size projects, adopting agile methodology. Establish and make visible metrics and measures to validate sustainability and success of supported platforms. Build and maintain effective client, peer and partner relationships in order to drive results and efficiencies.

In your **IT Client Services Coordinator, APAC **role, you’ll help us deliver better care for billions of people around the world.

**About Us**:
People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.
- Kimberly-Clark proudly leads the way in providing better care for a better world. _

**_Led by Purpose. Driven by You_**

**Role Overview & Primary Accountabilities**:

- Takes responsibility for the definition, documentation and safe execution of small to medium-scale projects, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project.
- Designs and builds integration components and interfaces. Leads practical integration work under the technical direction of a solution architect or service delivery manager.
- May contribute to the overall design of the service. May define the technical criteria for product/component selection. Contributes to decisions about tools, methods and approaches.
- Provide expert technical knowledge in the systems testing of platform specific versions of the software products, on varying platforms. Able to comprehend the latest Microsoft technologies and provide recommendations in Asia Pacific markets.
- Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s).
- Effectively estimates costs, timescales and resource requirements for the successful delivery of the project(s) to agreed terms of reference.
- Leads Continuous Improvement (CI) initiatives; consults and shares knowledge across org; full awareness of industry trends.

**Essential Requirements**:
Education required/ preferred: Bachelor's degree

**Experience**:

- Bachelor’s degree with 7 years of relevant experience
- Has broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.
- Has aptitude for analyzing and managing problems arising from incidents in the operation of systems, software and platforms.
- Thorough knowledge of two or more of the software platforms on which the product(s) run and some knowledge of other configurations and system interfaces.
- Understands and is familiar with Infrastructure capability and delivery process(es)

Preferred Skills/Qualifications:

- Strong leadership and service delivery skills
- Cultivates networking opportunities with peer organizations
- Demonstrates above average communication skills with an aptitude for dealing with users, colleagues and suppliers.
- Broad range of business and IT experiences; Has achieved technical and/or business certification(s).

Skills/Competencies:
Business analysis: Has a general understanding of the organization’s business processes and their degree of dependence on information systems.

Change implementation planning and management: Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Gathers information from the customer to understand their needs.

Benefits management: Keeping overall objectives and strategies in mind when making decisions or driving deliverables.

System Platform Management: Designs and builds integration components and interfaces, and provides expert technical knowledge in the configuration of software, other system components and equipment for the systems testing of platform specific versions of software products with demonstrated skills or 9-11 or more years of applied experience with demonstrated skills.

Make Decisions:

- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
- Concep

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