Assistant Store Manager

6 months ago

Kuala Lumpur, Malaysia Ana Tomy Sdn Bhd Full time

**Description**
ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.

Here at ana tomy, we’re all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with the users.

So, if you are curious and creative, a true team player and motivator with a can-do mindset, join us now.

**What's the role?**

We are looking for a **Assistant** **Store Manager**; a character who has a passion and genuine love for people. You are a strong leader and passionate about training, coaching and mentoring a team of Retail Associate at our signature store.

Keeping an ana tomy Store thriving requires a diverse set of leadership skills, and as an **Assistant Store Manager**, you’re a master of them all. In the store’s dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experience for customers as they learn, shop, and get support. Most importantly, you share the ana tomy vision with the team of retail associate and customers.

This is an exciting time to join the team as we are building the core team to support our future growth.

**What will you do?**
Day-to-day, you will:

- Meet sales goal by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate team to work towards a collective goal
- Collaborate closely with all other functional team leads
- Manage the day-to-day store operations to ensure a seamless and smooth customer experience
- Develop, improve and optimise retail processes to improve productivity and store operations
- Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
- Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Conduct stock taking exercises at several intervals in the year, or as and when required
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimise profitability
- Deal with all issues that arise from staff or customers (complaints, grievances etc)

**Requirement**
You'll succeed in this role if you:

- Have 2-3 years experience in retail industry
- 3 years of experience in managing a retail team(s)—both front and back of house
- Extremely customer-centric and genuinely enjoys serving and getting to know customers better
- Strong leadership and interpersonal skills, able to motivate and lead the retail team
- Numerate and tech-savvy
- Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens
- Are passionate about handcrafted works with quality craftsmanship
- Are highly organised and a process-driven individual
- Have an eye for detail, and good problem-solving skills
- Like taking plenty of initiative, and are a highly motivated self-starter
- Enjoy multi-tasking and work cross-functionally
- Have the appetite to work in a fast-moving, entrepreneurial environment
- Have a genuine interest in wanting to make a difference in a growing business
- Are a team player with an open, honest communication
- Are a strategic thinker with a thorough and detailed approach
- Are not just getting the job done but getting it done well

**Benefits**
What will you get?
- Higher than usual rate of pay
- EPF, SOSCO & EIS contribution
- Overtime pay & performance bonus
- Private medical and rewards scheme
- Dental & optic benefits
- Birthday leave
- Generous employee discount and annual complimentary products
- Up to 12 weeks of paid parental leave
- Opportunities for professional development
- Fantastic team

**Job Types**: Full-time, Permanent

**Salary**: From RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Why do you want to join ana tomy?

**Education**:

- STM/STPM (required)

**Experience**:

- Retail: 2 years (required)

**Language**:

- Bahasa (preferred)
- Mandarin (preferred)
- English (required)

Willingness to travel:

- 100% (prefer

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