IT Support

1 week ago


Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

**Job Summary**:
**Key Responsibilities**:
1.⁠ ⁠System Monitoring and Maintenance:

- Monitor backend systems and servers to ensure optimal performance and availability.
- Perform routine maintenance tasks, including software updates, patches, and system backups.

2.⁠ ⁠Script Management:

- Rerun and troubleshoot scripts to resolve backend issues or perform routine tasks.
- Create and modify scripts as needed for automation and system management.

3.⁠ ⁠Remote Support:

- Use RDP and other remote tools to access and manage backend systems.
- Provide remote support for users and systems, resolving technical issues related to backend processes.

4.⁠ ⁠Incident Management:

- Respond to and resolve backend system incidents, minimizing downtime and impact on operations.
- Document incidents and solutions, contributing to the knowledge base.
- Database and Server Administration:

- Assist in the management and administration of databases and servers.
- Ensure data integrity and system security by following best practices.

5.⁠ ⁠Collaboration and Communication:

- Work closely with other IT teams, developers, and stakeholders to ensure backend systems meet business needs.
- Communicate effectively with users and team members to provide timely updates and solutions.

6.⁠ ⁠Documentation:

- Maintain up-to-date documentation for backend systems, scripts, and processes.
- Create user guides and technical documentation as needed.

**Qualifications**:
1.⁠ ⁠Educational Background:

- Degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), ITIL) are a plus.

2.⁠ ⁠Technical Skills:

- Experience with backend systems management, including databases, servers, and network infrastructure.
- Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
- Familiarity with Remote Desktop Protocol (RDP) for remote system management.
- Strong knowledge of operating systems, particularly Linux and Windows Server.
- Basic understanding of database administration and network management.

3.⁠ ⁠Experience:

- Previous experience in a backend IT support or system administration role.
- Proven ability to manage and troubleshoot backend processes and server environments.

4.⁠ ⁠Soft Skills:

- Strong problem-solving and analytical skills.
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Ability to work under pressure and manage multiple tasks.

5.⁠ ⁠Additional Requirements:

- Willingness to work flexible hours, including evenings and weekends.
- Ability to work independently and as part of a team.

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Python: 1 year (preferred)
- Apple Remote Desktop: 1 year (preferred)
- Windows Remote Desktop: 1 year (preferred)


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