Transactional Officer, R&r Offering

3 months ago

Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 5713- Job Description:

- **Summary**:
To support Consumer Collections Department and Consumer Recovery Department in managing Day in Arrears / Past due but Not Impaired & Impaired accounts by responsible to process reschedule & restructure request within the timeline set.

**Responsibilities**:

- Ensure operational efficiency is always maintained by ensuring job processes/ procedures are in accordance with Bank Guidelines and to inform relevant authority of any inadequacies and arrears for improvement by proposing new idea / workflow which can be implement towards improvising current processes / procedures.
- To perform R&R outbound (Telephone calls) or Inbound Calls (receive calls) to offer rescheduling or restructuring program as alternative way to reconcile the arrears amount in customer financing account.
- Responsible to process the internal reschedule & restructure request for consumer account - Financing Products/ Bank Islam Card through:

- Review all submission of R&R Form
- Assess and prepare memorandum of approval from relevant authority as well liaising with officer in charged at region / customer on obtaining more info (if necessary).
- Prepare Letter of Offer for customer acceptance and execution or Rejection Letter (in accordance to the approval/decision)
- Perform maintenance in CBS / Update Volare
- Filing of the R&R paperwork and other related documents
- To process the reschedule & restructure request within the timeline set
- To attend to any related activities on maintenance in the system i.e tagging of reschedule, extension of tenure, manual declass, error billing and etc)
- To submit report requested by head unit/head office/other parties and submit within the time frame given.
- Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.
- Responsible for any queries/audit findings from internal or external auditors/BNM/others parties
- Effective communications and co-ordinations of activities in the department by display good verbal/ nonverbal communication skills when disseminating instructions, submitting reports and carrying out assignments
- Demonstrate the highest level of professionalism and efficiency in handling and resolving customers’ complaints and issues (if any)
- Attend training or course as approved by the Bank
- Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements

**Requirements**:

- SPM/Diploma / Degree in any related discipline or equivalent experience
- Fresh graduate / 2 years’ experience in banking industry
- Excellent communication, interpersonal with good relationship with internal & external customer
- Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result-oriented
- Ability to multi-task and has good knowledge of recovery process
- Willing to lend a helping hand whenever possible. Always passes knowledge to others especially related to job knowledge
- Appears to be friendly and easy to approach
- Can be relied upon deliver satisfactory quality of work and able to make good judgments and understand well what Bank's want

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