Operations Manager

6 months ago


George Town, Malaysia Go-Get Data Consultancy Full time

Our Client is looking for an Operations Manager that will be responsible for work environment, client satisfaction and profitability of a program by being the
leader of the line of business unit integrated by Supervisors and agents.
- Manage and develop a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
- Transmit Teleperformance values through leading by example and demonstrating DNA in every interaction.
- Support, motivate, evaluate, develop and coach their Supervisors to continually meet and exceed their individual / team targets.
- Lead DSM, ISM, ELPs, and Works together with a “Point of Contact” to identify issues and generate action plans for the KPI assigned.
- Ensure all Company policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Management immediately.
- Participate with internal departments to meet client’s deliverables.
- Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin.
- Manage a healthy program performance scorecard based on annual strategic plan of the country market.
- Develop direct reports and potential Operational leaders
- Manage on Client´s escalations process
- Support ESAT by working with AM, WFM, HR, Payroll and other departments to increase employee retention.

Pay: RM5,648.23 - RM11,534.24 per month

**Education**:

- Bachelor's (required)

**Experience**:

- BPO Operations management: 2 years (required)
- Managing & developing team of supervisors: 2 years (required)

**Language**:

- English (required)


  • Operations Manager

    5 months ago


    George Town, Malaysia RedRadar International (Recruitment Agency) Full time

    **Position**:Operations Manager **Salary**: RM 2,500 - RM 3,000 **Working Hours**: 8:00 AM - 5:00 PM **Working Days**: Monday - Saturday **Location**:Georgetown, Penang. **Job Description**: - Ability to Manage, Coordinate, and Lead day-to-day operations based on guidelines received from Management. - Lead and supervise all operational activities,...

  • Operations Manager

    6 months ago


    George Town, Malaysia Company Confidentials Full time

    **Job Overview** - As an Operations Manager, responsible on overseeing every aspect of a hotel to ensure smooth operations and maximum profit. **Job Descriptions** - Responsible for all aspects of all departments (Front Office, Housekeeping, F&B). - Oversee day-to-day operations, ensuring adherence to policies, procedures, and industry standards. Support...

  • Operation Manager

    6 months ago


    George Town, Malaysia RedRadar International Sdn Bhd Full time

    1)Ability to Manage, Coordinate, and Lead day-to-day operations based on guidelines received from Management. 2) Lead and supervise all operational activities, including food preparation, service, kitchen operations, inventory management, and equipment maintenance. 3) Implement efficient processes and procedures to enhance productivity, reduce wastage, and...

  • Operations Manager

    6 months ago


    George Town, Malaysia RedRadar International Sdn Bhd Full time

    Salary: RM 2,500 - RM 3,000 Working Hours: 8:00 AM - 5:00 PM Working Days: Monday - Saturday Location: 20, Jalan Burmah, 410050 Georgetown, Penang. **Job Description**: - Ability to Manage, Coordinate, and Lead day-to-day operations based on guidelines received from Management. - Lead and supervise all operational activities, including food preparation,...

  • Operations Manager

    5 months ago


    George Town, Malaysia Company Confidentials Full time

    Responsible for all aspects of all departments. - Support and work with all colleagues in all aspects of running the operation. - Ensure the premises are in operative condition as per category of the unit to receive and serve the guests. - Ensure SOP implementation in all departments. - Monitor the co-ordination between all departments for smooth & efficient...

  • Operation Manager

    6 months ago


    George Town, Malaysia ALV Management Sdn Bhd Full time

    **Job Responsibility** - Improve hotel and homestay operational management systems, processes, and best practices to enhance efficiency and effectiveness. - Build & lead strong teams and systems - Compile and analyze data and reports. - Inventory and Procurement management. - Perform quality control - Cost management - Monitor Key Performance Indicators -...


  • George Town, Penang, Malaysia Nala Groups Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Nala Groups. As an Assistant Clinic Operations Lead, you will be responsible for overseeing the day-to-day operations of our clinic, ensuring that all processes are running smoothly and efficiently.Key Responsibilities:* Operation oversight: assist in...

  • Operations Manager

    6 months ago


    George Town, Malaysia Go-Get Data Consultancy Full time

    Our Client is looking for an Operations Manager that will be responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents. - Manage and develop a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client...


  • George Town, Penang, Malaysia Nala Groups Full time

    Job Summary:We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Nala Groups. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our clinic, ensuring seamless workflow, process optimization, and resource allocation.Key Responsibilities:Assist in managing...


  • George Town, Malaysia Rentokil Full time

    **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** - For more information about our benefits, see below!_ We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands...

  • Operations Manager

    5 months ago


    George Town, Malaysia AG Staffing Malaysia Full time

    **Responsibilities**: - Supervise the activities of the Operations Department and motivate team to perform to the best of their abilities. - Prepare capital and operating budgets. Monitor and control the operating costs against the budget. - Prepare monthly/quarterly/annual management reports as required. - Oversee all contracts for service providers and...

  • Assistant Manager

    5 months ago


    George Town, Malaysia Matrix Parking Solution Sdn bhd Full time

    **Job Requirements**: - At least 3 years of related experience in carpark operation. - Able to communicate in both Malay and English. - Preferably with knowledge in car parking systems and equipment. - Have to possess own transport. - Working area is across Penang. **Responsibilities**: - To ensure that parking operation at the carpark/s are efficient...


  • George Town, Malaysia LOVE A LOAF Full time

    **Job description** As a bakery brand with rapid expansion, we are looking for a talented and ambitious person like you to join our #SQUAD! Discover LOVE A LOAF job opportunities and be the change you wish to see and grow together! We are looking for: **Bakery Kitchen Operation Manager** **Job Duties**: **Responsibilities**: **1. Kitchen Management**: -...


  • George Town, Malaysia LOVE A LOAF Full time

    **Job description** As a bakery brand with rapid expansion, we are looking for a talented and ambitious person like you to join our #SQUAD! Discover LOVE A LOAF job opportunities and be the change you wish to see and grow together! We are looking for: **Operation Manager cum Business Development** **运营经理兼业务发展** **Other Benefits**: 1....

  • Team Leader

    1 month ago


    George Town, Penang, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.As we continue to expand our operations, we are seeking a highly skilled Team Leader to oversee our logistics team and ensure seamless support to our clients in the industry.Key Responsibilities:Manage daily operations,...


  • George Town, Malaysia SBM Offshore Full time

    **Req Id**:12432**Job Family**:HSSE-Q&R-OE - Office/ Site/ Unit**Location**:Georgetown, GY**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating...


  • George Town, Malaysia YL Genesis Resources Full time

    **Job Purpose**: Responsible for ensuring organizational effectiveness by providing leadership for Penang Hub including achieve sales and margin target, replenishment plans, warehouse and transport. As a key manager of the company, the AM-SO also contributes to the development and implementation of organizational strategies, process, and best...

  • Operation Executive

    5 months ago


    George Town, Malaysia EPS Ventures Sdn Bhd Full time

    **Job Opportunity** - To assist sales team to ensure monthly, quarterly and annually sales targets are achieved. - To assist in motivating, provide feedback, support and educating the sales team to enhance individual development & growth to maintain team spirit. - Monitor all sales & operation related activities with proper SOP, aiming to ensure the...


  • George Town, Malaysia SBM Offshore Full time

    **Req Id**:13803**Job Family**:Operations - Offshore HSSE**Location**:Georgetown, GY**As an SBMer, we value the contribution you are already making today. Now, see how a role change can develop you, and us, even more.** **Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to...

  • Operation Executive

    5 months ago


    George Town, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    **Responsibilities**: - Assist in finding and managing various units and facilities. - Coordinate with relevant stakeholders to ensure smooth operations. - Schedule and oversee maintenance activities for units and facilities. - Ensure timely and efficient resolution of maintenance issues. - Handle inquiries and complaints from stakeholders. - Maintain...