Field Technician

6 days ago

Kuala Lumpur, Malaysia 8tree Full time

In response to the growing demand for dent-mapping services from airlines, MROs and leasing companies, 8tree has launched a dedicated business that offers dentCHECK-as-a-Service. 8tree is hiring a Field Technician to support this growing business. 60% of this position’s responsibility will be service-focused, whereas the remaining 40% will be to support product testing. The position will be based in Kuala Lumpur, Malaysia.

Tasks
- Perform and support on-site aircraft inspection globally, using 8tree’s products
- Coordinate logistics, and communicate timelines and deliverables effectively
- Communicate with customers to determine report requirements
- Coordinate with the global 8tree team to generate inspection reports
- Support the onboarding of new 8tree partners and cultivate strong relationships with technical counterparts.
- Test all aspects of the product (hardware/software) for performance, robustness, and reliability
- Do your best to ensure the success of 8tree’s customers

**Requirements**:
Must-have Requirements
- Diploma or degree in aircraft maintenance, engineering, mechanical, or other relevant discipline
- Excellent proficiency in reading technical manuals, schematics, and diagrams
- \ > 2 years of work experience in a technical role, preferably in-field technical experience
- Extremely strong English communication skills (verbal and written)
- Self-driven initiative to learn, identify challenges and seek solutions; attention to detail
- Ability to travel up to 30% of the time and work a variable work schedule as needed to meet business goals, including responding to unscheduled dispatch callouts on short notice
- Non-negotiable attributes - Admirable work ethic, strong time-management skills, flexibility & dependability to work with a global team, ability to work in physically demanding environments (outdoors, on scaffolding, ladders, at heights, etc.)
- Excellent customer service and communication skills
- Adherence to local Health, Safety & Environmental policies

Nice-to-have Requirements
- Solid understanding of statistics
- Experience in 3D measurement
- Experience in Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries
- Knowledge of relevant aircraft Structural Repair Manuals (SRM) chapters

**Benefits**:

- Competitive salary, paid vacation, health & retirement benefits. Business travel expenses are always fully covered.
- Dynamic, diverse, and very supportive global team.
- Innovative products that enhance quality and safety across multiple industries
- Interdisciplinary insights and the opportunity to participate in all areas of the business
- Agile, focused & fast-paced team; quick path to making decisions
- Independence and flexibility to manage your day-to-day work commitments and schedule

8tree is an equal-opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

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