Team Leader

2 weeks ago


Kuala Lumpur, Malaysia Tribe Business Services Sdn Bhd Full time

The Customer Service Team Leader will be responsible for overseeing the day-to-day operations of our customer service team. This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally.

Customer Service Team Leader

**Responsibilities**:

- Develop and implement customer service policies and procedures
- Monitor customer service representatives’ performance and provide ongoing coaching and feedback
- Resolve customer complaints and inquiries in a timely and efficient manner
- Analyze customer service trends and recommend improvements
- Train and onboard new customer service representatives
- Monitor customer service representatives’ adherence to company policies and procedures
- Ensure customer service representatives maintain a high level of customer service
- Prepare and analyze customer service reports
- Foster an environment of collaboration and teamwork among customer service representatives

Customer Service Team Leader Requirements and Qualifications
- Bachelor’s degree in Business Administration or related field
- Minimum of 5 years of experience in customer service
- Excellent leadership and organizational skills
- Strong communication, problem-solving, and decision-making skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Able to handle multiple tasks and prioritize effectively
- Able to motivate and mentor customer service representatives
- Knowledge of customer service software and systems

Pay: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Performance bonus

**Experience**:

- Team Leader: 3 years (required)

**Language**:

- Mandarin (required)
- English (required)

Expected Start Date: 04/22/2024


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