Banking Contact Centre

Job Description: Here at OCBC, we are committed to helping you take your first step towards a successful career in the financial services industry. Whether you're looking to complete your compulsory industry attachment or keen on learning the ropes in the banking operations while on a semester break, we welcome you to join us. **Why you will love this**: -...

**Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

Job Description: **Responsibilities**: - Perform periodic control assurance assessments for the department and Bank wide, including adhoc testing. - Provide risk-based assessment and process review for new/existing control processes and risk advisory for exception handling. - Investigating into potential breaches, operational risk events, process/system...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

Req ID: 4735- Job Description: - **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Req ID: 4392 **Job Description**: **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

**Operations Management** - Proactively solves problems and provides timely resolution to ensure mínimal impact to customer and employee satisfaction. - Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. - Promotes a supportive environment in which employees are encouraged to solve...

Assalamualaikum, Saya Cik Nisa dari HR department Cth: 1) Title : (Khidmat Perunding Pelanggan Bank) 2) Nama Penuh : Nisa bt Hassan 3) Umur : 28 (18-28) 4) Tarikh boleh hadir ke temuduga : 00:00:23 - Lokasi bekerja Maybank Etiqa Jalan Melaka Kuala Lumpur - Temuduga akan diadakan di cawangan Kuala Lumpur (Bersebelahan LRT Masjid Jamek) **SYARAT-SYARAT...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

Job Requirements - Pleasant personality with good communication, written and oral skills in English and Bahasa Malaysia. - Preferably min 1year experience in Contact Centre, experience in banking/hospitality/e-commerce - Computer literate and internet savvy as we operate in a technology driven environment. - Passionate in delivering World Class customer...

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

Executive, Customer Relationship - Contact Centre **If you are looking to excel and make a difference, take a closer look at us...** - Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives - Providing high quality service to achieve customer satisfaction by...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...