Banking Contact Centre

**Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

Dedicated to delivering exceptional customer experiences, DCS Card Centre Pte. Ltd. is seeking an experienced Operations Team Lead to join our team.The ideal candidate will have a proven track record in managing high-performing teams, with expertise in process improvements, workforce scheduling, and resource allocation.Key Responsibilities:Leadership and...

We are looking for a Senior Supervisor, Contact Centre to join our team at DCS Card Centre Pte. Ltd.This role involves leading a team of customer-facing representatives, ensuring that they provide exceptional customer experiences and meet the company's quality standards.Key Responsibilities:Team LeadershipLead a team of customer-facing representatives,...

**Benefits**: - **Basic salary + Shift Allowance + KPI Incentives**: - **Training session provided & office location nearby LRT station** - **Exposure to banking industry and international market** **Responsibilities**: - Handle inbound calls enquiries for various range consumer financial products and services & cross-sell bank products and services when...

About the RoleWe are looking for a highly motivated and experienced Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for delivering exceptional customer service and support to our clients.Responsibilities:Attend to inbound calls enquiries over various consumer financial products and services.Handle calls...

Job OverviewWe are seeking a highly skilled and motivated individual to join our Contact Centre team as a WALK-IN Customer Service Executive. As a key member of our team, you will be responsible for delivering exceptional customer service experience to our customers.About the RoleThis role is ideal for individuals who are passionate about providing...

Job Description: **Responsibilities**: - Perform periodic control assurance assessments for the department and Bank wide, including adhoc testing. - Provide risk-based assessment and process review for new/existing control processes and risk advisory for exception handling. - Investigating into potential breaches, operational risk events, process/system...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

As a Contact Centre Expert at OCBC, you will play a critical role in delivering exceptional customer experiences and driving business growth.Your primary responsibility will be to handle customer calls, respond to queries, and resolve issues in a timely and professional manner.You will also be expected to maintain accurate records, provide feedback to...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

Senior Role in Contact Centre ManagementWe are looking for a highly experienced and motivated Senior Contact Centre Manager to join our team at TDCX Inc. In this role, you will be responsible for managing the day-to-day operations of our contact centre, ensuring that we deliver exceptional customer experiences.As a leader, you will be responsible for...

Req ID: 4392 **Job Description**: **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Req ID: 4735- Job Description: - **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

About the JobThis role will lead a team to design, develop, and implement contact centre transformations on cloud platforms using AWS Connect. The successful candidate will be responsible for managing business development by responding to client requests and RFPs, ensuring a steady pipeline of projects.

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

Career Opportunities in Customer ExperienceTDCX Inc. is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.We are seeking a highly experienced and motivated Lead Contact Centre Operations to join our team. In this role, you will be...

**Operations Management** - Proactively solves problems and provides timely resolution to ensure mínimal impact to customer and employee satisfaction. - Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. - Promotes a supportive environment in which employees are encouraged to solve...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

Job Requirements - Pleasant personality with good communication, written and oral skills in English and Bahasa Malaysia. - Preferably min 1year experience in Contact Centre, experience in banking/hospitality/e-commerce - Computer literate and internet savvy as we operate in a technology driven environment. - Passionate in delivering World Class customer...