Temporary Officer, Contact Centre

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

Job Description: **Responsibilities**: - Perform periodic control assurance assessments for the department and Bank wide, including adhoc testing. - Provide risk-based assessment and process review for new/existing control processes and risk advisory for exception handling. - Investigating into potential breaches, operational risk events, process/system...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

**Your new company**: - Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region. **Your new role**: - Inbound call centre that covers the Singapore market. - Providing courteous, professional and high-quality service to customers. - Identify &...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

**Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

**Kuala LumpurShared Services Operations Office **in **Q Sentral**: **Team Leader - Contact Centre** **What can you expect** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you** - Career Development and Training Opportunities - Explore...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

Assistant Manager, Contact Centre Quality & Resolution **Responsibilities**: **Quality Assurance** - To conduct staff coaching & monthly QA discussion - To conduct call calibration session - To formulate and enhance quality monitoring guidelines including TL coaching - Any other task as assigned **Resolution** - Responsible for handling escalation for...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

**Hong Kong ASO Contact Centre** - Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

**Job description** **Requirements**: - **English fluency [Mandatory]**: - Minimum Diploma holder - **MUST **at least 3 years to 4 years’ experience in call centre industry - Minimum one year experience in supervisory roles - Basic excel knowledge **Job Scope** - Manage the day-to-day performance of the Contact Centre Operations to deliver a...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...