Customer Service Specialist
2 weeks ago
Job Description:
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.
Job Requirements:
- Have a minimum of a Diploma or bachelor’s degree certificate in any discipline.
- **Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)**:
- Open to working in rotational shifts.
**Salary**: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
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