Customer Training Specialist

4 months ago

Kuala Lumpur, Malaysia Thomson Reuters Full time

Are you passionate about providing online and digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets?

We are hiring for a **Customer Training Specialist **to serve as the "technical expert” in the online platforms to drive usage, reinforce value position to ensure our customer gets a return on investment resulting in high retention rates.

**About the Role**
In this opportunity as Customer Training Specialist, you will:

- Contact new customers in the assigned region/territory to offer training - f2f and/or digital options - and achieve a target of training events delivered.
- Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.
- Prepare and deliver customize training courses to meet clients needs e.g topic, practice area, scenario and platform.
- Support sales activity by conducting product demonstrations, creating topic and practice area videos & demonstration scripts to support sales certification programs, as well as identifying up-sell and cross-sell activity and submit referral form for sales.
- Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.
- Provide platform UAT and client feedback to support product development and enhancement releases.
- Timely and accurately record keeping with 24 hours of event - (client contact, training events, cases, ask a trainer).

**About You**
You're a fit for the role of Customer Training Specialist if your background includes:

- A training qualification in adult education. Legal studies or law degree or accounting qualifications would be a plus.
- Experience working in a professional library environment or law firm or accountancy firm.
- A strong communication and highly developed presentation skills, with an ability to think on one’s feet and communicate complex concepts to demanding groups of professionals
- An ability to field questions and control training/classroom environment
- An experience in the design, preparation and delivery of training programs, either classroom or virtual.
- An experience in conducting training needs analyses and adopting design methodologies to construct adulting learning programs.

**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-DL2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and i

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Success Specialist

    5 months ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Cybersecurity Training Specialist

    5 months ago

    Kuala Lumpur, Malaysia Eames Consulting Full time

    Cybersecurity Training Specialist Are you a seasoned cybersecurity professional with a flair for training and development? Our client, a global professional services firm is currently on the lookout for a enthusiastic individual to join our team as a Cybersecurity Training Specialist in Kuala Lumpur, Malaysia. As the demand for cybersecurity skills continue...

  • Training and Adoption Specialist

    4 months ago

    Kuala Lumpur, Malaysia SAP Full time

    **We help the world run better** **About Customer Success Service Academy** SAP Customer Success Service’s team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality...

  • SEO Specialist

    5 months ago

    Kuala Lumpur, Malaysia @Ask Training Pte. Ltd Full time

    Are you a SEO Specialist with a passion for optimizing digital presence We're seeking a talented SEO Specialist to join our dynamic digital marketing team. As a remote team member based in Malaysia, you'll play a pivotal role in enhancing our online visibility and driving organic growth through effective SEO strategies. If you're passionate about driving...

  • Fhs Industrial Solutions Specialist

    5 months ago

    Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...

  • Customer Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Customer Support SpecialistEmerald Zebra is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their overall satisfaction with our services.Key...

  • Training Specialist

    4 months ago

    Kuala Lumpur, Malaysia Trip.com Full time

    Job Description **About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. - In this Role,...

  • Training and Development Specialist, Asia Pacific

    4 months ago

    Kuala Lumpur, Malaysia Sika Full time

    **Company Description** Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries, manufactures in over 400 factories, and develops...

  • Customer Support Specialist

    5 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** We are looking for a** Customer Support Specialist **who will use their strong customer focus and knowledge to provide the best user experience. Reporting to the Chief Technology Officer, you are an integral part of the team and will ensure the delivery of customer-focused service and meeting service level expectations. As part of the...

  • Customer Success Specialist

    5 months ago

    Kuala Lumpur, Malaysia Axpara Full time

    The Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers’ needs.Responsibilities and Duties -...

  • Customer Support Specialist

    4 months ago

    Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title CS Specialist, FSS Purpose CS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within...

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia Mars Consulting Sdn Bhd Full time

    Position responsibilities: 1, Responsible for daily customer pre-sales discussions, after-sales consulting and answering system functions related questions; 2, Responsible for customers after-sale service, operation of the system and providing training to new clients; 3, Responsible for product usage issues reporting and providing timely feedback, maintain...

  • Customer Value Specialist

    4 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for **Customer Value Specialist **to be part of their Manila team! The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand. As a **Customer Value...

  • Customer Onboarding Specialist

    4 months ago

    Kuala Lumpur, Malaysia SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia MEXC Global Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!**Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities：** - Responsible for...

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **Customer Service Specialist - Kuala Lumpur** **Job role**: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients and agents - The ability to manage a diverse range of tasks - A...

  • Customer Service Specialist

    5 months ago

    Kuala Lumpur, Malaysia MEXC Full time

    Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities：** - Responsible...

  • Service Advisor

    5 months ago

    Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time

    Service Advisor diperlukan untuk membantu syarikat memastikan pelanggan mendapat servis yang terbaik di Stuttgarage - Continental Car Specialist SYARAT-SYARAT KELAYAKAN - Skil komunikasi yang sangat baik - Pengalaman sebagai Automotive SA - Boleh bekerja di dalam team - Menepati masa dan disiplin yg tinggi - Jujur & amanah **Gaji: RM2,700 -...

  • Customer Care Specialist

    5 months ago

    Kuala Lumpur, Malaysia Britishpedia Media Group Sdn.Bhd. Full time

    **Title: Customer Care Specialist** **Company**:Britishpedia Media Group Sdn. Bhd. **Employment Type**: Full-time **Basic Salary**: RM 2300 - RM 2800 **Location**: Kuala Lumpur **About the Company**: At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life...