Customer Service Officer
3 weeks ago
Job Descriptions
Timely management of online user inquiries
Handle issues on different topics in accordance with Standard operating Procedures (SOP)
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative
Expand reseller business
Job Requirements
Min. Sec school education
Preferably at least 1-year experience in a customer support experience
Able to communicate/ Write in mandarin (Because of business clients and live chat requirement of mandarin)
Near to MRT
工作介绍
**及时管理在线用户查询**
根据标准操作程序(SOP)处理不同主题的问题
确定客户的需求,澄清信息,研究每个问题,并提供解决方案和/或替代方案
建立可持续的关系并吸引客户
满足个人/团队定性和定量的要求
拓展经销商业务
工作要求
至少中学毕业
最好有1年以上客户服务经验
需要会用中文交流/写中文
**Salary**: RM2,800.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Supplemental pay types:
- 13th month salary
- Commission pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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