Techops Apps Consultant
1 week ago
**Title : TechOps Apps Consultant (Open for FRESHERS)**
Duration : 12 months (Extension possible)
Language : Proficient in writing and speaking Mandarin
Work Location : Menara Etiqa, Level 12 - Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
**Panel input : Open for freshers with IT skills knowledge /internship with proficiency in Mandarin**
**Job Description**:
- For Apps and Games Review (Mobile Apps/ Games Development or Testing Background)
- Review developer’s apps and games across multiple device form-factors and locales based on established internal and external quality and performance criteria, policies, tools and processes.
- Identify improvements pertaining to app/game quality, functionality, as well as compliance to Android platform requirements and Google Play Store policies.
- Perform localization review of apps and games, optimizing for local market experience.
- Compose and communicate detailed feedback to developers, and provide follow up and support. If applicable, identify, reproduce, and file internal bugs to appropriate owners.
- Escalate policy issues as required.
Requirement
- Must have:
- 1 to 2 years of relevant work experience expected.
- BS degree or equivalent practical experience, degree in CS, Eng, and/or UX Design preferred.
- Experience with developing and/or testing mobile apps and games running across multiple device form factors and providing technical and editorial feedback.
- Strong technical and business communication skills. Fluent in both written and spoken English and local language as required by location.
- Ability to work cross-functionally on day-to-day execution with teams based around the globe, as well as provide insights to improve business processes related to internal and partner support.
- Preferred background
- Hands-on experience with quality testing and performance analysis tools for mobile, such as Android Vitals, Firebase Test Lab, Play Pre-launch reports, Crashlytics, or other tools.
- Prior experience in customer/partner support or relationship management.
- Prior testing experience in identifying, reproducing, diagnosing and reporting bugs.
- Working knowledge of one or more programming/scripting languages, such as Java, JavaScript, Kotlin or Python.
- Working knowledge of client/server/cloud architecture and common network protocols.
- Working understanding of typical mobile app business models, such as ads, IAP, premium, freemium, subscriptions.
- Self-motivated, meticulous and detail-oriented.
Characteristics to look for:
- Passionate about mobile apps and games, and working with developers
- Able to work under time pressure and prioritize effectively
- Enjoys working independently, as well as in team environments
- Customer Service and/or Partner Relations background, preferably in technical environment
- Familiarity with Google internal tools, e.g. Cases, ADAM, PLX, Marmot, Google3, etc.
**Job Types**: Full-time, Contract
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Mandarin (required)
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