IT Customer Service Support

19 hours ago


Kuala Lumpur, Malaysia Times Consult Full time

✨ Basic Salary up to 6K + Attractive Flexi Allowance
✨ Experience with Sales and Tech service is a plus
✨ Work From Home
✨ Permanent position and provided with attractive performance bonus
✨ on job training provided
- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
- Identify and relate with various customer needs and scenarios
- provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
**Job Requirements**
- Diploma or Degree in any field.
- **At least 1 year of working experience in call centre service**:

- **Willing to work on 24/7 rotational shift, weekend and public holiday.**:

- **Knowledge of internet, social media and/or small business is highly preferred**:

- **Must be able to read & write in Mandarin / Cantonese - supporting Taiwan / HK market**:

- Experience with Sales and Tech service is a plus

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM8,000.00 per month

Schedule:

- Rotational shift

**Language**:

- Mandarin (read & write) (preferred)
- Cantonese (read & write) (preferred)
Work Remotely:

- No



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