Customer Service Officer

2 weeks ago


Kulai, Malaysia HQ Pack Sdn Bhd Full time

**Job Objectives**:
1. Mainly responsible on order processing, sales order, invoice, customer complain, and others as required.

2. Verify accuracy of purchase orders details to ensure the part number, pricing, MOQ, ship mode and request ship date are correct before SO entry.

3. Manage to convey customer's requirements to the internal team for effective material and manufacturing planning

4. Coordinate and manage all activities with purchasing, production planning, production management, materials, engineering, quality, accounting and all levels of management to meet the customer’s requirement

5. Responsible for the day-to-day operational issues with the goal of meeting customer delivery requirements.

6. Monitoring and ensuring timely departure and arrival of shipment.

7. Responding promptly to customer inquiries

8. Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, invoices queries etc.

9. Manage to handle customer's ad hoc requirements diligently (Pull in/Push Out, Short Lead Time PO)

11. Developing and maintaining strong relationship with customers.

12. Ensure customer satisfaction and provide professional customer support

**REQUIREMENTS**:

- At least 2 years working experience as customer service.
- Must possess at least Diploma/ Bachelor's Degree in any field or relevant studies.
- Required skill(s): MS Excel, MS Word.
- Customer satisfaction orientation.
- Working experience in Semiconductor industry is with added advantage.
- Highly self-motivated person, willing to think and evaluate the issue from different angle.
- Skillful as a customer service to demonstrate high level after sales service with customer satisfaction.
- High level of communication skills with customer and team member.
- Demonstrate teamwork spirit towards objective of customer satisfaction

**Salary**: RM3,000.00 - RM4,200.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kulai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)
- Customer service(Manufacturing Industry): 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)



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