Retail Speacialist, Kate Spade

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

**Primary Purpose**:
The Retail Specialist plays an integral role in not only supporting operational excellence and commercial standards for all retail stores in compliance with brand SOPs, but also championing omni-clienteling and in-store customer engagement initiatives that strengthen client relationship and drive business goals.

This is a customer-centric role that is dedicated to meeting the expectations and requirements of both internal (retail leaders/store teams) and external customers. He/She/They must embody a customer-first mindset with interpersonal savvy; and possess the ability to use data and insights to drive results, alongside a creative flair to drive ideation.

**Operations & SOPs (retail stores)**
- Manage monthly target setting and commission payout; coordinate ad-hoc incentive program
- Manage incentive, petty cash and rostering guidelines to ensure store compliance
- Consolidate monthly leave forms (AL/PH) for review, monitor monthly timesheets via KRONOS as needed
- Ensure timely updates of retail/promotion calendar and store organization chart
- Work closely with IT team on supporting store traffic counter issues
- Work closely with Human Resources team on logistics for staff movement and new joiners

**Communications, Coordination & Reporting**
- Assist in preparing deck and internal presentations
- Coordinate trips/agenda, manage store factsheet, metrics reports, org charts for executive visits
- Coordinate regular communication within retail management team and cross-function teams.
- Coordinate retail meetings and activities, travel arrangement, and other administrative issues
- Be involved in training initiatives and support with training coordination
- Develop functional sales, clienteling and productivity reports to drive store efficiencies

**Omni-Clienteling & Customer Engagement**
- Champion clienteling initiatives (including VIP gifting) in collaboration with cross-functional teams
- Regular store visits and TBs with retail leaders to better understand customer needs and business goals
- Manage in-store/social calendar of events and client outreach/hosting cadence
- Support ‘Joy Ambassadors’ content creation and UGC to build local community + social presence
- Plan and execute in-store/virtual customer activations in accordance with brand guidelines
- Source and coordinate with external vendors and suppliers to ensure successful execution
- Partner and guide retail team on program roll-outs to optimize results
- Provide and leverage data insights to refine forward plans

**The accomplished individual will possess...**
- Preferably with 1-2 years’ experience in marketing, crm and/or retail
- Customer-centric mindset with a strong passion for people
- Effective communicator, both written and verbal; excellent Excel and PowerPoint proficiency
- Good project management skills, highly organized with strong data analytical skills
- Highly engaged online via social, digital, with a good pulse on digital trends
- Must be collaborative team player with great initiative.